I am still unable to access my account. This is becoming a significant problem as I am...

GetHuman3763073's Account Access issue with MSN Windows Live Assistance - Hotmail from October 2019

Help me with my issue
Before contacting them, items GetHuman3763073 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3763073's own words
I am still unable to access my account. This is becoming a significant problem as I am the executor of my late mother's estate and can not access important emails. Please help me to access my account asap. I have followed all the necessary steps and despite the email below telling me that you have confirmed I am the owner of this account - I am still locked out.*Rachel Moseley (formerly Avloniti)****Thank you for contacting Microsoft Support**We've received the recovery request for your Microsoft account *****@***.com. Your issue number is: **********What's next?**We'll review the answers you submitted and send you an update soon. Please note that it can take up to ** hours for us to get back to you. If we are able to verify you as the account owner, you will receive a link to reset your password to regain access to your account.**Thank you for your patience. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.**Thank you,**Microsoft Support Team**Microsoft respects your privacy. To learn more, please read our Privacy Statement.**Microsoft Corporation**One Microsoft Way**Redmond, WA *****

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MSN Windows Live Assistance - Hotmail

Account Access issue
Reported by GetHuman3763073
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3570 others
0 customers following this

Timeline

GetHuman3763073 started working on this issue
Oct 14th, 2019 3:59pm
GetHuman3763073 shared this issue with friends on Facebook
Oct 14th, 2019 4:00pm

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