Good morning. **I have changed my phone over to I phone * but now I cannot access my ho...

GetHuman-mbratby's Account Access issue with MSN Windows Live Assistance - Hotmail from August 2019

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-mbratby's own words
Good morning. **I have changed my phone over to I phone * but now I cannot access my hotmail account. I think I tried too many times to login with wrong password. I turned on my old phone got the password and login details so now I know they are correct but it still won’t let me do it. *It takes me to a page to send a code to my phone but I have changed phone number since I set the account up over ** years ago so the number on there is the wrong one. I have also done the thing where it sends a code to a different email address then you answer as many security questions as you can. I used my business email to do this. But beens as though I set the account up many years ago as you can imagine I can’t remember any of the security answers as I always keep my hotmail logged in. This is first time I’ve had to try sign back in which is obviously why I’m getting these issues.**I have been trying for over a week now to resolve it but everything I try it doesn’t work. My email for hotmail is *****@***.com**I need this resolved ASAP as I have a lot of stuff I need to access on my hotmail. Please can you help.**Martin

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MSN Windows Live Assistance - Hotmail

Account Access issue
Reported by GetHuman-mbratby
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 2024 others
0 customers following this

Timeline

GetHuman-mbratby started working on this issue
Aug 4th, 2019 11:02am
GetHuman-mbratby indicated the issue is not fixed yet.
Aug 4th, 2019 3:59pm

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