MSN Windows Live Assistance - Hotmail Customer Service Issues

Hello, I am reaching out because my daughter's email address has been hacked, and she is unable to access it. She is anxiously waiting for an important email regarding her dream job. Due to her autism, this situation is causing her extreme distress. Her father attempted to contact you previously, but his explanations weren't sufficient. Individuals with autism struggle with change, so it's crucial she retains her current email address, [redacted] She does not know how to reset her password, indicating the email has likely been hacked. She relies on this email for support from various individuals. I kindly request a password reset to promptly regain access to her email account. Warm regards, Martine Morin (Atlanta's mother)

I noticed unauthorized access to my account from a different device. Despite completing the recovery steps online, I am concerned about the lack of security measures to verify ownership. I have been unsuccessful in reaching support via phone all day. It is urgent that I regain access to my email promptly to respond to crucial messages. I have followed all the required steps and checked my email, but the issue persists. I have been trying to find a contact number to address this situation without success.

I have a Hotmail email account, [redacted] I mainly use it for receiving emails. I recently changed location and devices. During login, I was asked for verification but the alternative email for the code, [redacted], is no longer valid. Despite trying various options like "I don't have these anymore," I couldn't verify my identity. I also have [redacted] with similar data. Both accounts share emails between each other, and I need to access fangzhi02. Please assist in removing any login restrictions that may be causing issues. Thank you. Best regards, Zhi Fang

I recently found myself logged out of my email account a couple of days ago. The email address affected is [redacted] I have attempted twice to reset my password, but I am encountering issues as the system claims the information provided is insufficient. It seems I am unable to recall the zip code I used when signing up for the account due to multiple relocations. Additionally, I am struggling to remember specific email subjects or addresses as they were stored in my contacts within the email account. If possible, could someone kindly contact me to assist in resolving this matter promptly? Access to this email is crucial as I manage all my bill payments through it. My contact number is [redacted] while I can be reached at [redacted] for communication regarding my secondary business. Your prompt help in this situation would be greatly appreciated.

Hello, I need assistance with regaining access to my account. I am confident that the password I am using is correct. Unfortunately, I got locked out because I attempted to log in from a new device. The phone number linked to the account is no longer valid. I registered this account in my teenage years, and now being in my 30s, I have not modified the security question and cannot recall the answer. As a result, not only am I unable to log in to my main account, but I am also locked out of my Facebook account, which is linked to this particular email. Your help in recovering my account would be greatly appreciated, considering I do have the correct password but remain unable to access my account due to it being locked by hotmail after the multiple login attempts from different devices. Thank you

Hello, I am currently attempting to access my angel_pink24hotmail.com account. I am inquiring if it is possible to unblock my login. I am aware of my password but have made multiple sign-in attempts due to frequently forgetting my password. After changing my password, I encountered a blocked sign-in message. I would greatly appreciate it if the block could be removed promptly as I need to access my account urgently. Thank you.

I can't remember the password for my account [redacted] I've answered all security questions but haven't accessed this email since June. I don't have my Xbox [redacted] anymore. My gamertag was the wrath with numbers, but I can't recall them as I've only played computer games for 5 years. My account is locked, and I used this email to apply for jobs. Need assistance urgently.

A few weeks ago, I got locked out of my email because I forgot my password. I usually reset it using my mobile number linked to my email. However, the password reset process now asks for more digits of my phone number than it displays, and due to a service outage, I can't get the full code. When I tried to use security questions as a backup, I couldn't recall my secret answer. I also attempted to verify my account using recent emails, but that wasn't enough to prove my identity. This email account is crucial for my university studies, work, and other important matters. I've had it for over a decade. I really need to regain access. Can someone please assist me?

My husband, initial F, has used his email address, [redacted], for 14 years. For the past 3 years, he accessed it on our IPAD. Recently, our 2-year-old son accidentally deleted the mail app, logging him out of his hotmail account. He doesn't recall the password after years of being signed in. Even the "forgot password" option prompts an old phone number for recovery. We tried my email, [redacted], for the recovery form, but the security question asks for his favorite sports team, a detail he might have set up 14 years ago. As he doesn't send emails from this account, we struggle to submit the recovery form with little information to provide. This email is crucial for his banking and work, and we desperately seek assistance in regaining access. Any help in recovering the account by answering alternative security questions would be greatly appreciated.

Yesterday, I attempted to access my Hotmail account. After providing my username and password, a prompt appeared asking for an old email as a backup in case I forgot my password, which has never happened in the 25 years I've been managing accounts. Following the instructions, I entered a new email for verification. I reset my password and regained access to my account after a 3-hour struggle. However, today the same issue resurfaced, requiring another password reset. I'm frustrated and considering leaving Hotmail and Microsoft if this problem persists. The constant need to change passwords daily is inconvenient. I suspect a possible system hack and question the switch back to Outlook from the '90s.

I am feeling anxious about my current situation. My email is crucial for both business and personal use, and I encountered a problem when I switched back to my old iPhone. Despite updating everything on iCloud, my passwords were not saved. I have had this email account for almost ten years, making it vital that I regain access to it. Unfortunately, I cannot recall the password since it has always been auto-saved. I attempted to reset it, but I am hindered by the fact that I no longer have access to the old cell phone number linked to the account. The verification process is also proving challenging as I am unable to provide enough information to confirm my identity. Despite multiple attempts to resend the verification form, it continues to be unsuccessful. I am willing to share additional information, such as the contents of my inbox, to resolve this issue. Your assistance in this matter would be greatly appreciated.

Hello, I recently switched to an iPhone 8 and am having trouble accessing my Hotmail account. After numerous failed login attempts, I retrieved the correct password and login details from my old phone, but I am still unable to access the account. When prompted to send a code to my phone, the number associated with my account is outdated due to a change I made over a decade ago. I also attempted to receive a code via a different email address and answer security questions, using my business email, but I am unable to recall the answers due to not having logged out of Hotmail for many years. I have been trying to resolve this issue for over a week without success. My Hotmail email is [redacted], and I urgently need access to it as I have important information stored there. Any assistance would be greatly appreciated. Thank you, Martin

A few years ago, I lost access to my Hotmail account [redacted] The passwords, email, and phone number associated with the account were changed, preventing me from logging in. Despite numerous attempts to regain access, I have been consistently denied. I can verify my identity with government-issued documents but am unsure of any activity on the account since losing access years ago.

I have been using a Hotmail email address for about 15 years now and recently a certain email address sent me some emails a couple of weeks ago. They were supposed to send me my results, but despite them claiming to have sent it multiple times, I have not received anything in my inbox. I checked my junk mail and searched everywhere, and even set their email address as a VIP to ensure I get notifications when they email me. They insist they have sent the emails multiple times, but I still can't find them. It is crucial that I receive that email as proof and for future follow-ups with them. Any assistance would be greatly appreciated. Thank you.

Hello, I am unable to access my old Hotmail account. I have attempted to answer the security questions, but I am unable to recall the answers. This account is quite old, but it is linked to my Facebook, and I need to recover it. The email address I am trying to regain access to is [redacted] I have a new email account, [redacted] Any assistance you can provide would be greatly appreciated. Thank you, Danny Dennehy.

Hello, my name is Breogan Traba. I opened a Hotmail account a long time ago with the address [redacted] Recently, I discovered that my account was hacked back in [redacted] when I found suspicious activities in other accounts. I attempted to recover my Hotmail account by following the steps for "forgot password," but received an email stating that there wasn't enough information to recover my account. I believe this might be due to the account being inactive for a long time or due to the hacking incident. It is crucial for me to regain access to this email account since it is linked to other websites that I need to recover. I am hoping there might be another way to verify my identity and resolve this issue. Thank you.

I encountered an issue when trying to access my Hotmail account. It seems my password has been changed without my knowledge. I reached out to a representative online who demanded $[redacted] to assist in recovering the account, claiming it was hacked from Canada and Mexico. As I couldn't afford the fee, I now seek guidance on regaining access to my Hotmail account. This account is crucial for receiving important emails from my banks and My HealtheVet. I have essential information stored there that I need to access before I can create a new account elsewhere. Despite trying to update my information on other platforms, my Hotmail account remains the primary email. I am unsure how to proceed as the recovery form requests recent emails and subject lines, which I don't have due to not frequently emailing others. Your advice on resolving this hacking incident is greatly appreciated.

Hello, I need assistance with my Facebook account. It is linked to my old hotmail account ([redacted]), which I have not used in years. I am currently living in New Zealand and contacting the helpline is not feasible. I have received an invitation to join an exclusive Facebook group, but I cannot accept it as the invite was sent to my old hotmail address. When I tried to reset my password, the automated response indicated that I did not provide enough information. I am unable to recall specific email addresses and subject lines from years ago. I may have accessed this account once in New Zealand to address a 'League of Legends' game account issue with RiotGames. However, I cannot remember the exact date. My secondary email was from university, which I no longer have access to, and my phone number was based in England, making it unhelpful now that I am in New Zealand. This is urgent as the private group invitation is a valuable opportunity for me both personally and professionally. I am eager for your assistance in resolving this matter promptly. Thank you, Amy R.

Hello, I am experiencing issues accessing my email account, [redacted], due to a security problem. Despite multiple attempts to submit a form to verify ownership, I am struggling to provide sufficient information. Suggestions to change the password to resolve the issue are futile as it also requires account verification, which I am unable to complete due to lack of information provided. I value the security measures, but the inability to recover my primary email account dating back 10+ years is frustrating. I am open to resolving this matter without having to create a new account. While I acknowledge the importance of better security practices, having used the same password for years now hinders recovery efforts. I seek a direct line of communication as assistance through virtual means and email correspondence with the support team have not been fruitful. Urgent resolution is necessary as this email is essential outside of my work-related one. Best regards, Shane Brent

I'm feeling incredibly frustrated. I recently got a new phone and have been trying to set up my hotmail account without success. After logging out of all devices, I reset the password on my computer, but the new password doesn't work on my phone. Then, I reset the password on my phone, only to find that the new password doesn't work on my computer. It's a never-ending cycle. My email account is [redacted], and all I want is to access my emails from any device. Please consider implementing a more efficient password reset system, or I may have to consider switching providers after two decades of using your service. Kindly send a global reset to [redacted] to resolve this issue.