I have been on income based student loan repayment since **** when I was diagnosed with...

GetHuman1220660's customer service issue with MOHELA from September 2018

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The issue in GetHuman1220660's own words
I have been on income based student loan repayment since **** when I was diagnosed with a fatal, incurable disease.**This year I was notified my SSI was dropping to a whopping $***.** a month. So I scrambled to juggle my debts. . . . I had spoken with someone at the loan repayment. They told me the evacuation was upcoming. . . .**I sent in the required income info. Then I got a call telling me hey would stop requiring that but I had to make $***.** a month payments while they did the paper work. I declined.**They continued these anal calls so I finally respond telling them to keep their paperwork. An attorney had prepared mine for me and I was sending that in. **Shortly, I got new forms from them, some information resembling what I actually had. I made the corrections and sent it in. I actually have the forms from an attorney, but did not send them.**Now, months later I get another statement and their "URGENT" form. "Your next bill will be higher if you do not renew your reduced payment soon. RENEW TODAY."**I have one more on the list of calls, where my time has NO value and I can set on hold indefinitely.**NO! I will not give them my email, or phone, or anything else. I'm dying, they can spend as much time as they want chasing me for money.
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MOHELA

Customer service issue
Reported by GetHuman1220660
Sep 28th, 2018 - 22d ago
I have an issue with MOHELA too
Not resolved
Seen by 3 customers so far
Similar issue to 27 others
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Timeline
GetHuman1220660 started working on this issue
Sep 28th 12:40am