Heading south on GA *** just past Holcomb Bridge Rd I had a blow out of tire in**** Fo...
GetHuman2153486's customer service issue with MARTA from February 2019
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The issue in GetHuman2153486's own words
Heading south on GA *** just past Holcomb Bridge Rd I had a blow out of tire in**** Ford Expedition. I had to use my ** year old spare (never used before) to drive car to NorthSprings Marta. I went to airport, flew to Brussels and back and had an appt at Costco (*.* miles from N. Springs Marta station to fix tire on return home * days later). I paid ticket at counter and tried to head south out of parking lot but was unable because I came from the North down GA ***. I explained my situation to agent at the gate and asked attendant at gate if I could go out the South Gate. She said I had to go out North gate. I asked if she could call supervisor to ask if I could go out South Gate because of my situation (a ** year old spare tire going onto GA ***, during rush hour, no emergency lane) instead of PT Dunwoody and a *.* mike drive. The supervisor said absolutely NOT, I had to go North. I told the attendant to let her know how dangerous the situation was and she said I had to go NORTH. I told the agent that I would be writing the MARTA supervisor and let them know about this incident, she did not care. I would like you to answer this text with an appropriate response regarding the safety of this issue. a supervisor unable to override a policy when SAFETY is an issue and why Marta N. Springs requires all traffic coming from the North have to go out to the North, and traffic from the South has to go out to the South.
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