John Felix Odhiambo *Dear Support,**Good morning from PlanHotel Hospitality Group - Mal...

GetHuman-itmalin's customer service issue with Lunarpages from March 2020

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The issue in GetHuman-itmalin's own words
John Felix Odhiambo *Dear Support,**Good morning from PlanHotel Hospitality Group - Malindi. I trust you're keeping well. Allow me to contact you here on behalf of *****@***.com because we're unable to access our Mail Server hosted at your Servers at $***.servername.online at Lunar Pages. My name is John of the IT Department for PlanHotel Hospitality Group at Malindi.*You have helped us before with a similar problem. We can not send*receive emails from our Workstations. Please kindly help us.**Please see below where we're stopped on the Tracert shot here below:-**Microsoft Windows *Version *.*.******Copyright (c) **** Microsoft Corporation. All rights reserved.**C:*Users*JFO*tracert mail.planhotel.com**Tracing route to mail.planhotel.com ****.**.***.****over a maximum of ** hops:** * * ms * ms * ms ***.***.**.** * * ms ** ms * ms **.**.***.**.liquidtelecom.net ***.**.***.**** * *** ms *** ms *** ms te-*-*-*-*.lke-pe*-msa.liquidtelecom.net ****.****.**.**** * ** ms * ms * ms et-*-*-*.lke-p*-msa.liquidtelecom.net ****.***.***.***** * *** ms *** ms *** ms te-*-*-*-*.lfr-pe*-mrs.liquidtelecom.net ****.****.**.**** * *** ms *** ms *** ms TenGE**-*.br**.ams**.pccwbtn.net ***.***.***.***** * *** ms *** ms *** ms HundredGE*-*-*-*.br**.lax**.pccwbtn.net ***.***.***.**** * *** ms *** ms *** ms TenGigE*-*-*-*-***.br**.lax**.pccwbtn.net ***.****.***.***** * *** ms *** ms *** ms colo-lax**.as****.net ***.**.***.**** ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.* ** * * * Request timed out.**Trace complete.**C:*Users*JFO*

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Lunarpages

Customer service issue
Reported by GetHuman-itmalin
Mar 3rd, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 15 others
0 customers following this
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Timeline

GetHuman-itmalin started working on this issue
Mar 3rd, 2020 7:42am

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