Signed up for a trial and could never get the login, not sure where login details were...

GetHuman-jakemak's customer service issue with Lucid Software Inc. from August 2018

Help with my Lucid Software Inc. issue
The issue in GetHuman-jakemak's own words
Trying to sign up for a team account and could not get ti to work. Got locked out of the trial and could not get it cancelled. ... Signed up for a trial and could never get the login, not sure where login details were sent. Since I could not log in I could not cancel the trial. However, I did send an email to Lucid that asked to cancel the trial and got no response. I could never set up a team account and have never used the software. I emailed Mitchell from the Customer Success Team to express my disappointment. Please credit my credit card for the amount charged $***.**. I have no idea who GetHuman is and the customer service this product offers is terrible.
Your fake human emails and support responses are annoying and deceiving as they give the appearance of a supported product but you really don't support the product
A credit
I am not a customer and yet I am being charged
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Lucid Software Inc.

Lucid Charts Team offering
Customer service issue
Reported by GetHuman-jakemak
Aug 27th, 2018 - 4 mons ago
I have an issue with Lucid Software Inc. too
Fixed
Seen by 5 customers so far
Similar issue to 8 others
0 customers following this
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Timeline
GetHuman-jakemak started working on this issue
Aug 27th 6:20pm
GetHuman-jakemak indicated the issue is not fixed yet.
Aug 29th 2:01pm
GetHuman-jakemak indicated the issue is not fixed yet.
Aug 29th 2:55pm
GetHuman-jakemak indicated the issue is not fixed yet.
Aug 29th 2:56pm