We purchased our Lovesac furniture through Costco in July & received it the muddle of A...

GetHuman-pferd's Complaint issue with Lovesac.com from November 2019

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The issue in GetHuman-pferd's own words
We purchased our Lovesac furniture through Costco in July & received it the muddle of August. In unpacking the boxes I discovered we had the wrong covers for our throw pillows. I. Allied Lovesac right away & was cut off. I called again & spoke to a gentleman that said it would b a couple of weeks but he would get my covers out to me. I also spoke to the gentleman that sold us our furniture & he said it would check on it. I haven’t heard anything in * months now. My purchase order is: *******. All of the throw pillow covers were incorrect but I didn’t realize that when I opened & used the **” ones. The **” x **” ones have never been opened. I would like the chenille covers for the **” pillows in the tan & taupe. I am happy to return the ones for those pillows that are still in the plastic.

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Lovesac.com

Complaint issue
Reported by GetHuman-pferd
Nov 5th, 2019 - a year ago
Fixed
Seen by 12 customers so far
Similar issue to 29 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-pferd started working on this issue
Nov 5th, 2019 9:37pm
GetHuman-pferd indicated the issue is not fixed yet.
Nov 6th, 2019 2:14am
GetHuman-pferd indicated the issue is not fixed yet.
Nov 6th, 2019 3:12pm
GetHuman-pferd indicated the issue is not fixed yet.
Nov 7th, 2019 12:01am
GetHuman-pferd confirmed the issue is fixed. Hooray!
Nov 13th, 2019 4:34am

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