Yesterday I had a little mishap on the Gold Line. I boarded the train at the Heritage...

GetHuman-mseveral's customer service issue with Los Angeles Metro Public Transporation (MTA) from June 2018

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The issue in GetHuman-mseveral's own words
Yesterday I had a little mishap on the Gold Line. I boarded the train at the Heritage Square station to attend the concert at Disney Hall of the Los Angeles Philharmonic. Looking for a seat, it appeared there was space on the benches at the end of the train. As I got close, however, I discovered that one bench was occupied by a gentleman sleeping on it. Two spaces on the other bench were occupied by a gentlemen--one space for his person, and the other space with his possessions. His most visible possession was a metal strip which had no known use that I was aware of. * Willing to put with the stench of urine that filled the area, I started to sit down in the remaining space of the bench. However, the train began to move, I lost my balance, and my forearm crashed on the metal strip, tearing skin and causing a bloody mess. One of my concerns was controlling the bleeding because I did not want to soil my clothes since I was going be among a rather distinguish group of people at the concert. I succeeded in controlling the bleeding with my hand, and leaned back to enjoy the rest of the ride filled with optimism that at Union Station I could get a bandage at the first aide station at Union Station. Much to my dismay, after multiple inquires with several people with "Security" writing on their apparel, the information booth, and Amtrak personnel, I discovered there wasn't a first aide station. Fortunately, I went to a little coffee vendor, who immediately offered to help. We succeeded in covering the gash and bleeding with paper napkins, a strip of gause which itself was secured by scotch tape. I was able to attend the concern, comforted by knowledge that bleeding from the mishap wouldn't gross people out and spoil their enjoyment of the concert. I am bringing this tale to you in the hope that you will put a first aide station at Union Station in case customers encounter minor accidents in the future. When I got home after the concert and could reflect on what happened, I wondered what happens to employees at Union Station if they have minor accidents. * I thought it was State law to have first aide material at places of work. * Apparently, this is not done at Union Station.*I don't want this message to be totally negative. I must congratulate the MTA. All the escalators that I needed yesterday going to and from the concert--at Union Station transferring to and from the Red Line, and at Civic Center were operating! This was a rare treat which I greatly welcomed because of the stress I was feeling from the mishap.

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Los Angeles Metro Public Transporation (MTA)

Customer service issue
Reported by GetHuman-mseveral
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 83 others
0 customers following this


GetHuman-mseveral started working on this issue
Jun 4th, 2018 4:49pm

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