Liberty Mutual claim number is ******** *Shanna.McFarland@LibertyMutual.com is not good...

GetHuman5891256's customer service issue with Liberty Mutual from March 2021

Help with my Liberty Mutual issue
The issue in GetHuman5891256's own words
Liberty Mutual claim number is ******** *Shanna.McFarland@LibertyMutual.com is not good at her job:**ST. SHE TOLD ME I DIDN’T HAVE MY PHONE NUMBER – I HAVE WAITED FOR A MORE THAN A EK TO GET A CALL FROM HER. I HAD TO CALL HER – REALLY? VERY UNPROFESSIONAL**ND. SHE TOLD ME A LIE THAT SHENEVER RECEIVED MY EMAILS.. WHEN ALL A LONG I SENT HER AN EMAIL ON WEDNESDAY, MARCH **TH, A COUPLE OF THEM BUT ACCORDING TO HER SHE NEVER REVEIVED, THIS MORNING, SHE TOLD ME TO RESEND AGAIN, LESS THAN AN HOUR AGO, SHE RECEIVED AN EMAIL? REALLY? WHAT HAPPENED TO THE EMAILS LAST WEDNESDAY, WHERE DID IT GO????**RD, SHE TOLD ME I NEVER TOLD HER OR I NEVER MENTIONED THAT THERE WAS NO POLICE REPORT! SHE NEEDS LISTEN TO THE RECORDED CONVERSATION AND NON RECORDED CONVERSATION.. I HAVE TOLD HER YOU REPEATEADLY THAT THE POLICE INSTRUCTED BOTH DRIVERS TO FILE ONLINE THAT IS THE PROTOCOL WITH JUNEAU, DUE TO COVID.. SHE EVEN SAID “I UNDERSTAND”**SHE ARE NOT CONSISTENT WITH HER JOB.. YOU DID A POOR DECISION BASED ON LACK OF INFORMATION!*THE OTHER DRIVER HAD A STOP SIGN.*I WAS DRIVING AND HE CAME OUT OF NOWHERE. HIS FRONT TRUCK WITH FLOW ALREADY WAS IN THE WAY. I COULDN’T STOP BECAUSE HE WAS CLOSE TO ME ALREADY FOR ME TO AVOID HIM. HE DIDN’T SEE ME APPROACHING HIM. IF I STOPPED FOR HIM, I WOULD GET HIT BEHIND WITH A DOMINO AFFECT. HE HIS LYING TO ALL OF YOU!*I UNDERSTAND YOU JUST DON’T WANT TO PAY BUT YOU NEED TO MAKE THE RIGHT DECISION!!! HE DIDN’T STOP AT THE STOP SIGN.. IF HE DID, HIS FRONT TRUCK WITH THE PLOW WAS IN THE WAY.. HE DIDN’T STOP CORRECTLY!*BOTTOM LINE ,*THE OTHER DRIVER DID NOT STOP PROPERLY ON HIS STOP SIGN. HIS FRONT TRUCK WITH THE PLOW WAS IN THE WAY!*I NEED TO HAVE AN ABRITATION SO THEY DECISION CAN BE CORRECTED

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Liberty Mutual

Customer service issue
Reported by GetHuman5891256
Mar 26th, 2021 - a year ago
Fixed
Seen by 89 customers so far
Similar issue to 413 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman5891256 started working on this issue
Mar 26th, 2021 6:16pm
GetHuman5891256 confirmed the issue is fixed. Hooray!
Mar 26th, 2021 6:20pm