I reserved * rooms on *-**-**. *Having children I chose the one that had a pool. At no...

GetHuman-greggall's customer service issue with La Quinta Inns & Suites from July 2018

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I reserved * rooms on *-**-**. *Having children I chose the one that had a pool. At no time was I informed that the pool would not be available. *Upon checking in the clerk(Wendy) was sitting in the back and eventually came to the desk. I asked her if she was having a rough time. She said she was sick and shouldn't even be there. Her negative attitude and rude behavior made for a very unpleasant stay. One of my granddaughters had forgot her toothbrush and asked if they had complimary toothbrushes. Her reply was they normally had some but today your just outta luck. *I spoke with the manager the next morning and she said that she was aware of Wendy's behavior and that she would take action. *My worst stay ever. !
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La Quinta Inns & Suites

Customer service issue
Reported by GetHuman-greggall
Jul 23rd, 2018 - 10 mons ago
I have an issue with La Quinta Inns & Suites too
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-greggall started working on this issue
Jul 23rd, 2018 5:38pm
GetHuman-greggall indicated the issue is not fixed yet.
Jul 24th, 2018 7:52pm
GetHuman-greggall indicated the issue is not fixed yet.
Jul 25th, 2018 1:12pm