LOT refuses to provide a written letter with the reasons for a flight cancellation. Without it I cannot claim with my travel insurer.

GetHuman-chmieleg's Flight delayed issue with LOT Polish Air from October 2019

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If you are already in the airport you should go to the front desk. If you are on your way to the airport or are told prior to boarding you should call support immediately.
The issue in GetHuman-chmieleg's own words
Trying to claim travel insurance ... Flight LO **** from Rzeszow to Warsaw on Monday **rd September was cancelled. Consequently In line with my travel insurance policy, I made a claim. Now LOT issued a rough paper statement. To verify the claim properly, the travel insurance company needs written confirmation from LOT. So I presented the request to LOT. LOT has come back that they do not issue written confirmations on cancelled flights. The insurance company has to apply directly to them. As a consequence it invalidates the whole point of taking out travel insurance. I think my rights are to have a written confirmation of the delay and there should be no reason for them to refuse. Stinks of the communist mentality which should have been purged by now, but seems exhant in the younger generation. I was advised by the insurance company to file for a claim from them, and send them the reasons for refusal.
This is specially frustrating, as they willl not do the obvious and if there was something more serious, they will not cooperate. I dont yet know if they are acting unlawfully.
They could make it right by issuing the letter as requested by the insurer, but they want the insurer to contact them directly. THe insurere is bound by GDPR rules.
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LOT Polish Air

LOT afterflight
Flight delayed issue
Reported by GetHuman-chmieleg
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 422 others
0 customers following this

Timeline

GetHuman-chmieleg started working on this issue
Oct 14th, 2019 3:02pm