My credit card was charged with fees were not mine I called my gym and the general sale...

GetHuman2694019's Complaint issue with LA Fitness from April 2019

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The issue in GetHuman2694019's own words
My credit card was charged with fees were not mine I called my gym and the general sales manager said the operations manager was in charge of billing. During a month I called and when I finally was able to talk to OM, he said it was the sales manager who had to deal with that, unfortunately, the General Sales Manager refused to refund the charges because they were my sister's, although, I hadn't authorized LA Fitness to use my credit card. I talked to my sister and she said she normally pay cash and she was up to date with her membership. I had my bank to look into this but it's completely aprofessional to do what they did. I must say, this is not the first time I have billing problems and I have to deal with him, for me he is the wrong person for this position.

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LA Fitness

Complaint issue
Reported by GetHuman2694019
Apr 6th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1985 others
0 customers following this

Timeline

GetHuman2694019 started working on this issue
Apr 6th, 2019 8:35pm

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