My husband had leukemia for * years, ended up in hospital for * weeks after emergency s...

GetHuman4655425's customer service issue with Koodo Mobile from April 2020

Help with my Koodo Mobile issue
The issue in GetHuman4655425's own words
My husband had leukemia for * years, ended up in hospital for * weeks after emergency surgery. I took him his Dora flip phone *** *** ****. Somehow, water was spilled on it, and it no longer worked. I gave him my Apple *s and went to Walmart and bought an Apple * *** *** ****. He wasn't able to use my phone as it was too difficult for him. I returned to Walmart and purchased an Alcatel flip phone. The salesperson said I had to now use Koodo on my Apple * phone. I don't know why. The Sim cards were moved around. I have always used Rogers. My husband died on March **. I am almost ** and don't understand why the salesperson changed my phone to Koodo. All I want to do is cancel the account the salesperson changed. I spoke to a Rogers rep, and he said to contact you. The * phone is now *** *** ****. I want to cancel the *** *******. I did all this with "Ellen" yesterday and ended up on "Just Ask" and to a lawyers email. Please help me.******@***.com *** *** ****
cancel my *** *** **** number
How GetHuman4655425 fixed the problem
Try to speak to a customer representative. That's what I did. He was in El Salvador and was extremely helpful. He sorted out my problem. Thanks so much Francisco.
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Koodo Mobile

Customer service issue
Reported by GetHuman4655425
Apr 16th, 2020 - 6 months ago
Fixed
GetHuman4655425 shared how to fix
Seen by 7 customers so far
Similar issue to 1404 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4655425 started working on this issue
Apr 16th 1:16pm
GetHuman4655425 indicated the issue is not fixed yet.
Apr 17th 2:13pm
GetHuman4655425 confirmed the issue is fixed. Hooray!
Apr 18th 12:49am

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