I went to Koodo kiosk feb ** to add easy roam in my phone. Feb ** I had to call Koodo...

GetHuman4550738's Dispute a Charge issue with Koodo Mobile from March 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4550738's own words
I went to Koodo kiosk feb ** to add easy roam in my phone. Feb ** I had to call Koodo as this was not put on my phone. I was assured that my bill would be my ** per month and at most **.** per month for the add on . I knew that I was going to be away for two months . So my normal bill is approx ***.** times two plus the ** I prepaid ***.** feb **. I get my bill March * and states I owe over *** which means my bill for feb was over ***. I talked to representative Karen March * and she was to get back to me regarding taking the roaming charges off my bill. I have not heard from anyone and can not get in touch with anyone. The digital chat can do nothing. I would very much appreciate a supervisor to call me ASAP please

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How Do I Dispute a Charge on My Koodo Mobile Bill?How Do I Change My Plan with Koodo Mobile?How Do I Get Device Support from Koodo Mobile?
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Koodo Mobile

Dispute a Charge issue
Reported by GetHuman4550738
Mar 30th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1298 others
0 customers following this

Timeline

GetHuman4550738 started working on this issue
Mar 30th 1:41pm