I’m getting a msg saying my account needs immediate attention why would this be happen...

GetHuman3361554's customer service issue with Koodo Mobile from August 2019

Help with my Koodo Mobile issue
The issue in GetHuman3361554's own words
Make calls. Or txt msging ... I’m getting a msg saying my account needs immediate attention why would this be happening and how do I correct this issue
This is extremely annoying I have no idea how long this has been going on I wasn’t made aware
I wand the act been restored and been credited for the amount that I’m out
I buy my phone cards
Tried to put my sim in another devise and still not working
How GetHuman3361554 fixed the problem
I had to cancel my service and go get a new SIM card and start all over because they said that there was fraudulent activity on my act which is bs so Koodo not only stole money from me because I had just topped up my act but also didn’t tell me or make me aware the there was a problem w my act.... I was told if I was to go get a new act that they could transfer the balance over when I called them they told me it’s not possible so now I’m out the cost of my balance from my old act because i just had topped up my act
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How Do I Dispute a Charge on My Koodo Mobile Bill?How Do I Change My Plan with Koodo Mobile?How Do I Get Device Support from Koodo Mobile?
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Koodo Mobile

Prepaid cell phone
Customer service issue
Reported by GetHuman3361554
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3361554 shared how to fix
Seen by 18 customers so far
Similar issue to 2475 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3361554 started working on this issue
Aug 3rd, 2019 11:24am
GetHuman3361554 indicated the issue is not fixed yet.
Aug 5th, 2019 3:40pm
GetHuman3361554 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 3:41pm