I am not a happy koodo customer..Here is my problem. I have tried to contact koodoo mu...

GetHuman-ajiacat's customer service issue with Koodo Mobile from April 2019

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The issue in GetHuman-ajiacat's own words
I am not a happy koodo customer..Here is my problem. I have tried to contact koodoo multiple times to make payment arrangements....I'm currently on disability and need koodo to stop adding a ** dollar fee each time my bill is late. I've had a huge problem with this since day *. When I first joined koodo I made arrangements to pay my bill and..somehow the payment I made takes days to post so that was my first ** charge. Afterwards it was explained to me that the computer was lookin for payment on the day I agreed and when it wasnt posted so I was suspended and charged **. I was not happy. Couple months later again I was disconnected and charged **.....I hate to add up the ** dollar charges which koodo applies each and every time a customer is late. I even made arrangements with the koodo assistant trying to avoid this action,however, koodo seems to be getting rich off people like me who live on a monthly cheque. Today...I owe ***...one month plus a ** charge...I tried to speak to an assistant to let them know I will pay my bill by may *rd the due date and again I bet I get suspended and charged **. I sure wonder why koodo is permitted to add countless $** charges. I'm sure it allows for a huge profit off the backs of the poor...obviously still not happy

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Koodo Mobile

Customer service issue
Reported by GetHuman-ajiacat
Apr 11th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1582 others
0 customers following this
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Timeline

GetHuman-ajiacat started working on this issue
Apr 11th, 2019 6:22pm
GetHuman-ajiacat indicated the issue is not fixed yet.
Apr 15th, 2019 3:21am
GetHuman-ajiacat indicated the issue is not fixed yet.
Apr 15th, 2019 3:22am