I have the yugioh duel generations Application on my Galaxy S* plus I have purchased s...

GetHuman-jkoslosk's customer service issue with Konami from February 2019

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The issue in GetHuman-jkoslosk's own words
I have the yugioh duel generations Application on my Galaxy S* plus I have purchased several decks avatars and starter packs. Recently I discovered there was a card called the aroma jar that really would help out my custom deck. In an effort to acquire said card I purchased the aroma pack from the premium pack selection it is not my *st purchase nor was it my last. My bank statement shows that I purchased the aroma pack I also received an email from Google play confirming that I purchased the aroma pack but when I go to my deck editor all the cards from the aroma pack are not there. I have attempted to buy the pack again and get a purchase failed window it does not even give me the option to type in my password for my debit card. To Confirm my card was still working I purchased intentionally the blue eyes super supporter pack and the Red eyes super supporter pack with no complication. Seeing that my card was working I attempted to purchase the aroma pack again only to receive the purchase failed. I have logged out of my account switched my account with other accounts I have as well as restarted my phone and every time I checked my desk editor. I even went and clicked re store to attempt to restore my aroma pack purchase only to have it show no purchases which is false because I purchased * packs Today. I do not necessarily want a refund for the aroma pack unless it is charged multiple times granted I would not be upset if I had * aroma jars any more than that is waste of money. I've made several attempts to purchase the aroma pack all telling me that they have failed even though Google play emailed me a confirmation receipt. Would you be able to confirm my purchase and put the cards I bought in my deck editor Or maybe decline all Past purchases of the aroma support Pack so I can actually purchase it

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Customer service issue
Reported by GetHuman-jkoslosk
Feb 21st, 2019 - 4 years ago
Seen by 57 customers so far
Similar issue to 129 others
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GetHuman-jkoslosk started working on this issue
Feb 21st, 2019 6:13pm
GetHuman-jkoslosk indicated the issue is not fixed yet.
Feb 21st, 2019 6:14pm