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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-catbland's own words
You literally added insult to injury. My daughter has bed bug bites all over her face and body from your hotel. I have pictures of my beautiful daughter with bites all over her, doctor's note with a bug that bit her taped to it, and all my receipts from the laundry, medications, insect spray, makeup, transportation, etc. Lawyer advised this morning it is too soon to settle in case she gets infection or scars, etc. I have PTSD and I might have moved on with my room refund, except your housekeeping staff turned a very stressful situation into a psychological crisis. He saw we were packing up to leave after **. I guess he thought we were overstaying and decided to come in our room. He stood between the beds beside me and flicked a bedbug i was taking a picture of at me. Wish i hit record. He said "this is not a bedbug!" Snatched my personal blankets from the bed and started throwing them out the door on the ground. Im still shook feeling threatened in my own room. Had to scream and call for help with him grabbing things like a kitchen pot. He put it back down but wanted to argue my son's favorite white blanket was yours. I was pretty much treated like a lying thief, which is what yall are renting rooms that hurt kids. He had no right to come in our room and treat us that way. I think Florida's stand your ground law would justify it if i shot him, but with PTSD, i cant have a gun so people like me are helpless when ** year old angry men threaten them in their own room. I think it's assault but am going to pursue compensation for this mess in civil court not criminal. He should not be near innocent women and children! Bedbugs or not, even if i was a customer that overstayed, why not call police? Why does he have the right to treat my family, my possessions, and myself like trash? This is about my kids. They have it hard enough being homeless and im sure the local tv station might be interested in these pictures like those attorneys im talking to.
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