workers are picking up the phone and not speaking to the customers waiting on the line...

GetHuman1966235's customer service issue with from January 2019

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The issue in GetHuman1966235's own words
workers are picking up the phone and not speaking to the customers waiting on the line. I know this is not allowed because I worked there for a while and it makes the company look and feel trashy. ive been on what I assume is hold, but no one told me it was, for about ** minutes,they hung up on me multiple times, and its the ones who work whatever shift was going on at *PM at the Miami International Mall store. im very disappointed and will never purchase from you guys again.
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Customer service issue
Reported by GetHuman1966235
Jan 15th, 2019 - a mon ago
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Seen by 1 customer so far
Similar issue to 3 others
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GetHuman1966235 started working on this issue
Jan 15th 12:34am