booked with flyus.com......have a major problem. They cancelled my booking made on jun...

GetHuman-chrislen's customer service issue with Kayak from June 2018

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booked with flyus.com......have a major problem. They cancelled my booking made on june *rd as they said credit card was declined but I did not know about their attempt. They said they called and left a voicemail. No record on my phone. credit card company did not call me. They sent an email to me saying my booking was cancelled *** yesterday but I was unaware as they sent it from a different website called webjet. Went to spam as suspicious email. My booking had been made a email itinerary came from Flyus.com. I called my credit card company and they said they do not have any record of attempts to run the card nor declines for Flyus.com. Now they say I can rebook but it will cost me another $****. My flight from PHL to London was for next saturday the **th returning on June **th. My daughter is having a C section. Are they a valid booking agency for flights. I feel like they scammed me and cancelled so I would agree to a higher price in desperation. PLEASE HELP ME!!
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Kayak

Customer service issue
Reported by GetHuman-chrislen
Jun 8th, 2018 - 6 mons ago
I have an issue with Kayak too
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Seen by 3 customers so far
Similar issue to 44 others
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GetHuman-chrislen started working on this issue
Jun 8th 5:28pm
GetHuman-chrislen shared this issue with followers on Twitter
Jun 8th 5:28pm
GetHuman-chrislen indicated the issue is not fixed yet.
Jun 9th 7:03pm
GetHuman-chrislen indicated the issue is not fixed yet.
Jun 9th 7:05pm