Hello,*I have purchases two tickets for my parents to come visit us in USA during Chri...

GetHuman5305376's customer service issue with KLM Royal Dutch Airlines from September 2020

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The issue in GetHuman5305376's own words
Hello,*I have purchases two tickets for my parents to come visit us in USA during Christmas* New year Holiday. However I was made aware yesterday about some current regulations regarding travel to the United States. *Presidential Proclamation **** suspends the entry into the United States, as immigrants or nonimmigrants, of all aliens who were physically present within the Schengen Area during the **-day period preceding their entry or attempted entry into the United States.*As you know Netherland is part of the Schengen and the flight from Sofia (who is not) will lay over in Amsterdam, so based on the details of the Proclamation ****, they won’t be allowed to enter US. *https:**www.schengenvisainfo.com*news*us-visa-esta-holders-outside-eu-cannot-transit-schengen-on-their-way-to-us**I was surprised that in this case, I was actually allowed to make this booking on your website. How do you guys handle this and what I need to do? Can I cancel the tickets?*Thank you*Stanimila Nikolova , PhD*Centers for Disease Control and Prevention*National Center for Environmental Health*Newborn Screening & Molecular Biology Branch***** Buford Hwy. NE, MS S***-**Atlanta, GA, ******(***)-***-*****Stanimila.N*****@***.com

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KLM Royal Dutch Airlines

Customer service issue
Reported by GetHuman5305376
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 419 others
0 customers following this

Timeline

GetHuman5305376 started working on this issue
Sep 27th, 2020 12:34pm
GetHuman5305376 indicated the issue is not fixed yet.
Sep 28th, 2020 8:24am
GetHuman5305376 indicated the issue is not fixed yet.
Sep 28th, 2020 8:26am