I went to www.juul.com*survey and I entered the code on the card that came with my Juul...

GetHuman1708380's customer service issue with Juul from December 2018

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The issue in GetHuman1708380's own words
Redeem a $** e-Gift Card ... I went to www.juul.com*survey and I entered the code on the card that came with my Juul starter kit that says "Complete Our Survey And Get a $** Visa e-Gift Card." The next message that appeared was phrased as if it were an optional online community that I could join, with two boxes: one saying I want to join and the other saying I do not want to join. Expecting this to be different from the survey and wanting to be redirected so I could complete the survey, I said no I would not like to join. I was immediately redirected to the homepage with no sign of my entry even existing, and no way to re-enter an already used code. I would like to have the opportunity to take the survey and receive the $** e-Gift Card without the weird option to accidentally click out of what wasn't clearly mentioned as the survey and immediately lose the code.
Allowing me to redeem the gift card that was part of my starter kit
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Juul

Juul
Customer service issue
Reported by GetHuman1708380
Dec 7th, 2018 - 5 mons ago
I have an issue with Juul too
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Seen by 12 customers so far
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Timeline
GetHuman1708380 started working on this issue
Dec 7th, 2018 6:20am
GetHuman1708380 confirmed the issue is fixed. Hooray!
Dec 7th, 2018 6:20am