I have emailed you twice and attemptemted to reach you by phone twice with no response...
GetHuman1617134's customer service issue with Juul from November 2018
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The issue in GetHuman1617134's own words
I have emailed you twice and attemptemted to reach you by phone twice with no response. I am retired and on SSDI ( FIXED INCOME). I can Ill afford to be throwing away money on something which doesn’t work (the charger worked once and then stopped charging and the so-called starter kit that I purchased contained no mouthpieces requiring me to spend approximately twenty more dollars. Also, I justified this expenditure by thinking that in the long run it would be cheaper than buying cigarettes. Since you market your product as an alternative to cigarettes and an aide to quitting smoking, I believe you should reimburse me for the cost of cigarettes incurred by me since your product failed (about seventy five dollars* cigarettes cost up to eleven dollars a pack in Philadelphia,PA. If you continue to ignore me regarding these issues I plan to contact my Attorney General and state legislative reps and any other appropriate agencies suggested to me by them as well as post my reviews on social media.
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