I bought a JUUL starter kit and the card said if I did the survey I would get a $** vis...
GetHuman1380050's customer service issue with Juul from October 2018
Help with my Juul issue
First: share to improve GetHuman1380050's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1380050's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman1380050 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1380050 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1380050's own words
I bought a JUUL starter kit and the card said if I did the survey I would get a $** visa gift card . I did the survey and was told during it that I did not qualify... ok so that card did not specify what was needed . *I bought it because people told me it was the best one . The survey was my choice I did it and never received a e gift card for $** . *I have been smoking for more then half of my life and I choose your product to help me quit smoking and get a card saying take this survey and you will get $** in a ecard , then why haven’t I received my e-gift card ? I went in to this knowing nothing and what a great surprise but then told after I took this stupid survey I get nothing REALLY !!! I was going to do it anyway but what an awesome “gift” .. Yea so your a liar and that only makes you and your product liars too !! I can always use another brand that isn’t as expensive!
GetHuman1380050 did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman1380050 fixed the problem
We are waiting for GetHuman1380050 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.