** years of emails lost

GetHuman-pastorbu's customer service issue with Juno from July 2018

Help with my Juno issue
The issue in GetHuman-pastorbu's own words
Find my lost emails ... After ** years of using Juno, all my past emails disappeared on July *, ****. The Technician assured me that if I bought the ***.** life time security package all my emails would be returned and I'd never have that problem again. The Tech guys, probably about * of them, all said the problem would be fixed. We worked at it over the period of three days. They were a support group working for Juno. They finally blamed the problem on Juno.??? It must be with their server!!!Do you think I got scammed?
They promised to retrieve the emails with "no problem". They told me again and again. It was also frustrating because they would set up times to have return call but never called when they said they would.
to find my emails and make sure I was not scammed.
I have used Juno since ****. That sounds like a faithful customer. I began with dial up and then went to the Web mail
Just keep sending in responses to juno saying "my issue has not been resolved.
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Juno

Juno email
Customer service issue
Reported by GetHuman-pastorbu
Jul 4th, 2018 - 10 mons ago
I have an issue with Juno too
Fixed
Seen by 5 customers so far
Similar issue to 22 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-pastorbu started working on this issue
Jul 4th, 2018 3:13am
GetHuman-pastorbu indicated the issue is not fixed yet.
Jul 5th, 2018 2:23pm
GetHuman-pastorbu indicated the issue is not fixed yet.
Jul 7th, 2018 5:39pm
GetHuman-pastorbu indicated the issue is not fixed yet.
Jul 7th, 2018 5:50pm