Hi,**I bought this laptop (HP EliteBook *** G* **.*" Laptop, Intel Core i*-****U *.*GHz...

GetHuman-kenwang's customer service issue with Joy Systems from November 2018

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Hi,**I bought this laptop (HP EliteBook *** G* **.*" Laptop, Intel Core i*-****U *.*GHz, *GB Ram, ***GB Hard Drive, Windows ** Pro **bit (Certified Refurbished)) from Amazon few week ago. But now it happens a lot that, as I press the power button, the laptop won't boot , while the screen remains black yet the fan spins fast. I tried to reboot but it never works, after a while (sometimes a few days!), it became normal again. Now it's beeb dead for * days again. This is annoying and I believe there must be some problem with the hardware. How can you help me? Can I return or exchange it? Or can someone fix it? Attached photos are the product info on the laptop. Please get back to me ASAP, and let me know the next steps. Thank you.**Best regards,*Ken
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Joy Systems

Customer service issue
Reported by GetHuman-kenwang
Nov 2nd, 2018 - a mon ago
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GetHuman-kenwang started working on this issue
Nov 2nd 6:30pm