my father has a different name because I was adopted when I was sixyrs old. He ,father...

GetHuman1047108's customer service issue with John Hancock Life Insurance from August 2018

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The issue in GetHuman1047108's own words
my father has a different name because I was adopted when I was sixyrs old. He ,father,passed away two years ago the insurance policy is on my life and it's been mature for over ** years. I'm trying to get it changed into my name and they have been running me in circles for * years! they said the sending obituaries and things like that I did everything they've asked because I can't seem to get the death certificate out of California. Then they change their mind and say they have to have the death certificate. My policy matured in ****! When my mother passed in **** I attempted to have it put in my name even though my mom and dad were divorced I had to have him sign off on it. Then when I find him he doesn't do it right away and now he's passed away. I'm ** years old I'd like my life insurance policy in my name they're running me in circles. I've sent them letters I've done everything they've asked and then they ask again for me to get the death certificate. I've paid California to try to get it and I got information that was not my father's. Please help* Sincerely John Patrick skowronski previously known as John Patrick Marcek.
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John Hancock Life Insurance

Customer service issue
Reported by GetHuman1047108
Aug 28th, 2018 - 4 mons ago
I have an issue with John Hancock Life Insurance too
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Seen by 3 customers so far
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GetHuman1047108 started working on this issue
Aug 28th 4:34pm