Being a recent Jio corporate customer, I had a very pathetic experience with barring of...
GetHuman3453526's Payment Arrangement issue with Jio from August 2019
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The issue in GetHuman3453526's own words
Being a recent Jio corporate customer, I had a very pathetic experience with barring of my corporate customers for non payment and restoration only after * hours post payment thus causing huge business losses. I was at the receiving end from the top management for this issue. Corporate customers should be treated like King, as business calls cannot be barred for want of payment. No service provider does this. Jio should be more customer friendly and satisfy the end user from the very beginning. Request top Jio management to look into the matter and justify to cut the activation time.
GetHuman3453526 did not yet indicate what Jio should do to make this right.
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How GetHuman3453526 fixed the problem
The Jio Manager came to my office without an appointment late evening and when I spoke about customer care for corporate customers, I was informed that the process is automated and if payment not done on time automatic barring, to which I said that why was this not informed specifically by customer care who are supposed to give full info to the new Jio customer, but Jio has disappointed me by barring important top officials nos. for more than a day thus causing business losses and inconvenience. In case the assigned RM has quit or whatever the client like me is suffering which is of no concern to Jio which is rather absurd. Instead of automated barring there should be reminders much prior to payment and the RM assigned should call up his customers and deal with it thus delighting the customer. I am still unhappy with Jio - No solution talk only of automation. Can the IoT * IT dept. not stop the barring for specific priority customers ? They can but they are fooling us by saying that in automation you cannot do anything. This is my story.
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