My UP* bracelet kept disconnecting on a trip to Saline, Michigan this week. It stopped...

GetHuman-clownsat's customer service issue with Jawbone from May 2018

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The issue in GetHuman-clownsat's own words
My UP* bracelet kept disconnecting on a trip to Saline, Michigan this week. It stopped working Tuesday night at about *:**pm EST (it didn't calculate or record anything) and didn't start working until we were on our way home to Chicago yesterday morning. It hasn't recorded heart information since Tuesday afternoon, sleep since Monday night or anything since late yesterday afternoon. It says I have no internet connection so I can't reconnect the bracelet with the app. *Can I uninstall and reinstall the app and not lose all of my stored information saved since October? I don't want to lose everything I've recorded and input in that time. *I want my bracelet to work again and I'm not sure what to do next.*Very frustrated!
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Jawbone

Customer service issue
Reported by GetHuman-clownsat
May 24th, 2018 - 6 mons ago
I have an issue with Jawbone too
Fixed
Seen by 7 customers so far
Similar issue to 372 others
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GetHuman-clownsat started working on this issue
May 24th 12:42pm
GetHuman-clownsat indicated the issue is not fixed yet.
May 24th 2:15pm
GetHuman-clownsat indicated the issue is not fixed yet.
May 24th 2:20pm
GetHuman-clownsat indicated the issue is not fixed yet.
May 24th 2:20pm
GetHuman-clownsat indicated the issue is not fixed yet.
May 24th 2:21pm
GetHuman-clownsat indicated the issue is not fixed yet.
May 25th 1:45pm