On *******, I placed an order for * items (disinfect wipes and sponges) from BJs. This...

GetHuman4716688's Refund issue with Instacart from April 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
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The issue in GetHuman4716688's own words
On *******, I placed an order for * items (disinfect wipes and sponges) from BJs. This order was for a family member, who was unable to leave home due to the current pandemic. Two of the items were refunded (Wipes) and reportedly, there was no replacement (though it was still showing up on the website as available). I attempted to cancel the order as it did not make sense to have the third item delivered and charged $**.** to deliver this particular item (sponges). I was unable to cancel and the shopper showed up with the item. My family member declined to accept the item, again as he didn’t think sensible for this item to be delivered, particularly as there is $** minimum delivery charge. At this time, I am requesting a refund for the sponges as well as the delivery fee.
At this time, I am requesting a refund for the sponges as well as the delivery fee.
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Instacart

Refund issue
Reported by GetHuman4716688
Apr 25th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 15978 others
0 customers following this

Timeline

GetHuman4716688 started working on this issue
Apr 25th 8:02pm
GetHuman4716688 indicated the issue is not fixed yet.
Apr 28th 2:11am
GetHuman4716688 indicated the issue is not fixed yet.
Apr 28th 2:13am

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