Instacart Customer Service Issues

I placed an order with Price Chopper on Instacart on Saturday, April 4th at 2:39pm due to being quarantined for COVID-19. My scheduled delivery was for Tuesday, April 7th between 5:00pm and 6:00pm. It's now 9:30pm on Tuesday, with the store closing soon, and my order has not arrived. I am extremely unhappy with the service and simply want a full refund for the amount charged to my account. It's unreasonable to charge extra for a service and then not deliver on time. I am disappointed and unimpressed at this point. I no longer want the order, I just want my money back in full. Thank you.

I recently made a purchase through Instacart. Unfortunately, after placing the order, I discovered fraudulent activity on my credit card. To prevent any issues with payment, I replaced the old credit card with a new one in my Instacart account. However, the order summary still displays the old credit card details, and I'm concerned that the final payment might be attempted on the outdated card, resulting in a cancellation of my order. I want to ensure that the charge goes through smoothly using my new payment information to avoid any disruptions to my order.

I relied on Instacart for my elderly parents' grocery delivery, selecting a flexible delivery time. Despite the correct address, the delivery was not made due to an apparent lack of location awareness, which has not been an issue in the past. The shopper did not update me during the shopping process, leading to a delay in service. I am now waiting another week for the groceries, causing concern for my parents' well-being. I request communication via text or phone call at [redacted] from Instacart to address this issue promptly. Additionally, I ask for a message with a callback number in case of missed calls during my work hours to avoid long hold times. Though I have placed a new order, I am unsure if the problem is resolved. Your assistance in this matter is greatly appreciated.

I encountered a similar issue with Food Lion on Jake Alexander Blvd in Salisbury, NC. I placed an order through Instacart on March 26, [redacted], but had to cancel due to car trouble. After contacting the store, they directed me to contact Instacart for a refund. Despite multiple attempts, I have only received automated emails assuring me they are working on it. The store incorrectly marked my order as delivered, even though they do not deliver to my address. I am frustrated as the receipt shows the order as completed when it was not. I am eager to get my refund promptly.

Hello, I placed an order on Monday, April 6th and opted for $7.99 delivery, which usually arrives the same day. However, this time my order arrived on Wednesday, causing a delay. I believe I was overcharged for delivery as I could have paid just $3.99 and saved $4. Additionally, my order was mistakenly sent to another city where they did not have the Clorox bleach I had requested. Interestingly, the smaller bottles of Clorox bleach are still showing as available at my local store. I kindly request a refund for the delivery charge and the missing bleach. Thank you. - Linda M.

I placed an order with Bj’s on April 1st. When I clicked on the order tab, it said there was an error, but then it showed order complete. I got 2 orders with only 1 email confirmation. London delivered the first order at 2:33pm, and Oscar delivered the 2nd at 2:46pm the same day. Oscar noticed the duplicate items and promised to return them. I’m concerned as my account was charged twice, $[redacted].37 each time. I have tried calling without success. Instacart has not responded to my reports on their website. I need a refund promptly. I realize they are inundated, but I’ve been waiting for a week. The order number for the 2nd delivery is #[redacted]44.

I need assistance with a grocery delivery issue. I have not been reimbursed for an order on Jan 19 of this year worth $[redacted].19 that I did not receive. The driver couldn't reach me by phone, and although the gate didn't let him in, he left without taking the order back to the store. The store manager, Steve from Stater Bros. in Hemet, confirmed this. I received an online message requesting information I had already provided, but I was unsure of its legitimacy, so I didn't respond. The store resent the order, but it only contained three creamers, missing the $[redacted].19 order. I would appreciate your help in resolving this issue as it involves a significant amount of money. Thank you, Marcia L. Leslie.

I made two orders recently, one from Aldi, which was great, and the other from Strack & Van Till. Unfortunately, the shopper made several mistakes in my Strack & Van Till order despite our chat. I was billed for items that weren't what I received. For instance, I was charged for Nathan’s hot dogs but got a generic brand, received only 2 apples instead of a package, and got a 24-ounce Hershey chocolate syrup instead of the 48 ounces I paid for. Additionally, I was charged for 2 strawberry lemonade V8 juices I declined, and they weren't delivered but replaced with something else. The accuracy of my order was way off, causing frustration. The shopper's name was Sienna. I hope to receive a refund for these errors.

I recently shopped for groceries for a customer, but unfortunately, I encountered technical issues with the Instacart app while trying to pay for the order. The app unexpectedly closed, and I was unable to access it for over an hour. When I finally managed to log back in, the order had disappeared, and I couldn't proceed with the payment. Despite my attempts to contact support for assistance, I was unable to resolve the issue. This situation has left me feeling frustrated as I spent two hours shopping for the customer and attempting to seek help through various channels. Regrettably, I had to leave the groceries at the store and return home without being able to fulfill the customer's order. It's disappointing as it reflects poorly on my service and leaves the customer waiting for their groceries.

I have encountered a problem with my recent order. The shopper's service was below par; there were numerous issues with out-of-stock items, payment problems, and lack of communication. After only refunding most of my order without offering substitutes, closing the order for changes, and abruptly ending our chat, I was left unable to contact the shopper. I received an email confirming delivery of four items that I never received. To make matters worse, a subsequent delivery was arranged without my knowledge, charging me again for groceries I didn't get. My attempts to contact customer service have been unsuccessful as the phone lines are down and reporting issues or chatting online has been fruitless.

I received my Jewel order from Instacart yesterday. We were charged $98.30, but only received $56.54 worth of items. Some items were substituted without our approval, such as getting Sangria instead of red wine merlot. We did not receive craft cheese, Jewel wheat bread, or the correct alcoholic drink my wife requested. Additionally, we were charged for toilet paper that was missing. I feel misled and dissatisfied with the incomplete and incorrect items we received. The delivery person's name is Maritza. I am considering contacting the Better Business Bureau for resolution. Kindly reach out to me at [redacted] to discuss and address this matter.

I recently signed up for Instacart and received two cards. I activated one of them, but then I received an email mentioning multiple accounts. I'm confused and have been attempting to contact support since receiving the email. However, the shopper app indicates that phone calls and chats are unavailable and suggests using the help center. I simply want to speak with someone to address this matter.

I am requesting a refund for items that were not delivered correctly. I received my order from Jewel through Instacart, but was charged $98.30 when only $56.54 worth of items arrived. Additionally, some items were incorrect replacements, like receiving Sangria instead of red wine merlot. We also did not receive craft cheese, Jewel wheat bread, or the correct alcoholic drink my wife requested. We were also charged for toilet paper we never got. This experience has left me feeling dissatisfied and ripped off. The delivery person's name is Maritza. I am considering reaching out to the Better Business Bureau for assistance. Please contact me at [redacted] to discuss resolving this matter.

I placed an order on 4-5-20, mistakenly believing I was ordering from Sam's Club. I ordered 5 items: 2 packs of toilet tissue at $27.00 each, totaling $54.00, bananas for $1.67, Members Hand Sanitizer at $8.98 each, totaling $17.96, Dannon Light and Fit Yogurt for $15.58, and a Members Variety Pack of disinfection wipes. However, my credit card was charged $[redacted].00, and upon delivery on Monday 4-6-20, Dexter arrived on time with substitutions I did not request: Food Service Film instead of toilet tissue and a brand of yogurt I don't consume. Despite returning the items to Dexter, the charges remain on my account. I only intended to keep the bananas, but I received poor customer service trying to resolve this issue. I request a refund for all items except the bananas and their associated taxes. Contact me at [redacted] for further assistance.

I encountered an issue with an Instacart order recently. The app crashed just as I was about to deliver the groceries, leaving me without the address to complete the delivery. The groceries have been in my car since 5 pm, and it's now 9 pm with no delivery made. I've been unable to reach either the customer, Debbie, or customer service to resolve the situation.

Subject: Multiple Errors in Recent Order Dear Customer Service, I am writing to address several discrepancies in my recent order that require immediate resolution: Error #1: The total at Publix was $74.52, whereas Instacart charged me $91.44. This results in a credit of $16.92 that needs to be refunded to my account. Error #2: On March 31, [redacted], I ordered items at Publix under a BOGO promotion, but I did not receive the correct quantities at the discounted price. The following items were affected: - Coca Cola: I was charged for 2 sets instead of 4. - Klondike Ice Cream & Frozen Dessert Sandwiches: I received 1 package rather than 2. - Thomas Plain Soft & Chewy Pre Sliced Bagels: Only 1 package was delivered instead of 2. - Thomas Original Nooks & Crannies English Muffins: I received 1 package instead of 2. - Thomas Cinnamon Raisin Soft and Chewy Bagels: I only received 1 package instead of 2. - Pepperidge Farms Strawberry Thumbprint Cookies: I received 1 package instead of 4 as per the BOGO offer. Moreover, I was overcharged for Boar's Head Deluxe Ham at $11.99 per pound instead of the correct price of $10.99 per pound. Additionally, a $3.99 Delivery Fee was charged, but the order arrived after the scheduled window of 2PM-4PM, delivered after 7PM. I appreciate your urgent attention to rectify these issues by providing the $16.92 credit back to my card and either refunding for the BOGO items not received or delivering them promptly. Thank you for your assistance. Sincerely, H. Nunez Tel: [redacted] Email: [redacted] Address: [redacted] Palm Frond Ct, Naples, FL [redacted]

I am a first-time Instacart user and recently received my order. While I appreciate the delivery service, I encountered several discrepancies with my order. Despite specifying no substitutions due to allergies, I received 11 errors, including size variations where I was charged for a large but received a small, as well as missing items like the cantaloupe I was billed for but never received. The total amount charged was $[redacted].63, whereas it should have been $44.02 lower. I am seeking guidance on how to rectify these issues.

As an Instacart delivery driver, I recently shopped for an order serving two customers. Unfortunately, after shopping, I encountered an issue with the app which prevented me from delivering the groceries to the customers. When I finally regained access to the app, I found that the order had been canceled, leaving me with a surplus of groceries. I am now seeking advice on how to proceed with the unfulfilled delivery.

I'm Eileen B. from Spanaway, WA, and I had my first batch today with three orders. Unfortunately, only two were delivered because there was an issue with the third order due to a mistake by the clerk at FM in Spanaway. Sheryl, who had the third order, ended up picking up her groceries herself at FM and had to pay with a credit card again after it was accidentally voided. FM is aware of the situation and has opened a case for Sheryl to be refunded. I have been unable to clear this batch, which means I can't continue working until it's resolved. Just wanted to provide an update on the situation with Carol and Jennifer's orders that I did successfully deliver. The customers are being taken care of, but I'm unable to clear the batch at the moment.

Good afternoon, my name is Ninoska Perdomo, and I am a valued Instacart customer. Today, my account was deactivated, and I am very disappointed. I am a hardworking person, and I believe there has been a mistake regarding one of the orders I've completed. I always document and take pictures of my deliveries to ensure quality service. Please consider assisting me and my family during this challenging time, as Instacart is my main source of income. Thank you sincerely.