Firstly, I place an order yesterday (*****) on instacart on sprouts farmer market. The...

GetHuman4546705's Refund issue with Instacart from March 2020

Help with my Instacart issue
Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman4546705's own words
Firstly, I place an order yesterday (*****) on instacart on sprouts farmer market. The driver assigned to my cart goes at *:** pm when the stores close at *. She doesn’t shop for half of the stuff. My delivery was expected today (Sunday) at *:**-*pm. She on the app posts that she delivered stuff at *:** pm at my doorstep versus if you open the chat log you’ll observe that i spoke to her at *:** while at stores. I go down to check my package, to find nothing. I was never notified of the delivery on the app, I am not a fool to spend money for nothing. I always have groceries delivered at my doorstep, never downstairs. And I clearly specified to use the call box number to enter the bldg. i have been quarantining for ** days, havent stepped out since. I need food. And this is what you driver does ? Steals ? Is this how you pick your ******* drivers ?*I called the customer care last night with a wait time of *** mins, which came down to **-** mins twice and then went back to *** mins. *I called the customer care this morning with a wait time of ** mins, after ** mins of being on the phone it said your wait time is ** mins. *I have been regular at ordering from instacart. Am I joke to y’all ? Is my time i spend and money no value to you ?*Kindly refund my money or else trust me that you guys have angered me so much along with my pals, I will make sure you ******* pay. **My order *: *********

GetHuman4546705 did not yet indicate what Instacart should do to make this right.

How GetHuman4546705 fixed the problem

We are waiting for GetHuman4546705 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Refund issue
Reported by GetHuman4546705
Mar 29th, 2020 - 8 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 6271 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4546705 started working on this issue
Mar 29th 2:48pm
GetHuman4546705 shared this issue with others over email
Mar 29th 2:48pm
GetHuman4546705 indicated the issue is not fixed yet.
Mar 30th 2:27am
GetHuman4546705 indicated the issue is not fixed yet.
Mar 30th 2:27am
GetHuman4546705 indicated the issue is not fixed yet.
Mar 30th 10:37pm
GetHuman4546705 indicated the issue is not fixed yet.
Apr 1st 2:58pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies