I made a $*** order from my local publix and it never arrived. The delivery time was su...

GetHuman4532727's Report a Problem issue with Instacart from March 2020

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The issue in GetHuman4532727's own words
I made a $*** order from my local publix and it never arrived. The delivery time was supposed to be between *:**pm and *:**pm on March **th. *At *:**pm I received a text that the shopping started and for the next hour and a half, I received texts that the shopper replaced or refunded a few things, which was not an issue. However, my groceries never arrived and I was home the entire day. *I tried to leave a one star review but it says “Alexis’s shopping and delivery can no longer be reviewed.” I also called the help line and waited on hold for an hour and a half (I accidentally hung up). I also received a text, asking me to rate my shopping experience. *I am very upset and I would like my full payment (including the $** tip) refunded to my card. I think that it’s very nice that people will go out to buy someone’s groceries for them during this difficult time. Can you find out what happened? Did something happen to Alexis or did she deliver them to the wrong house? Is it possible that she kept the groceries instead of delivering them? Please find out and let me know. I also need the refund quickly so that I can buy new groceries. Thank you, I appreciate the help!

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Report a Problem issue
Reported by GetHuman4532727
Mar 26th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 5199 others
0 customers following this

Timeline

GetHuman4532727 started working on this issue
Mar 26th, 2020 7:54pm
GetHuman4532727 indicated the issue is not fixed yet.
Mar 27th, 2020 2:48am
GetHuman4532727 indicated the issue is not fixed yet.
Mar 27th, 2020 2:49am
GetHuman4532727 indicated the issue is not fixed yet.
Mar 27th, 2020 10:57pm