I am trying to redeem for a gift card, it states "You need a support ticket" despite al...

GetHuman-toroadal's customer service issue with InstaGC from March 2020

Help with my InstaGC issue
The issue in GetHuman-toroadal's own words
I am trying to redeem for a gift card, it states "You need a support ticket" despite already having one.

GetHuman-toroadal did not yet indicate what InstaGC should do to make this right.

How GetHuman-toroadal fixed the problem
This is my issue for what I don't understand about InstaGC. I am trying to gain access to use Paypal, but I can't because I need to redeem for a **$ gift card or above. I try to redeem for a **$ gift card, but the website states, "You need a support ticket." I created a support ticket, but it still would not let me redeem because it keeps stating, "You need to create a support ticket." How does that make any sense? Why can't I redeem despite already having a support ticket? What more do I need to do just to gain access to Paypal? When I try to ask for assistance, the support staff notified with this answer, "You must be active every day and complete new tasks." I have been using InstaGC from January **, ****, to February **, ****. That was over a month of me using InstaGC and yet I cannot redeem anything. To InstaGC, I am just trying to redeem in order to gain access to Paypal. I am trying to make money in order to pay off a debt. Is that so hard to ask? This is my simple request: I am trying to redeem for a **$ gift card in order to gain access to Paypal.
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InstaGC

Customer service issue
Reported by GetHuman-toroadal
Mar 26th, 2020 - 2 years ago
Fixed
GetHuman-toroadal shared how to fix
Seen by 184 customers so far
Similar issue to 7 others
0 customers following this
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Timeline

GetHuman-toroadal started working on this issue
Mar 26th, 2020 4:37pm
GetHuman-toroadal indicated the issue is not fixed yet.
Mar 28th, 2020 10:41am
GetHuman-toroadal confirmed the issue is fixed. Hooray!
Mar 30th, 2020 12:25pm

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