I am trying to redeem for a gift card, it states "You need a support ticket" despite al...

This is my issue for what I don't understand about InstaGC. I am trying to gain access to use Paypal, but I can't because I need to redeem for a **$ gift card or above. I try to redeem for a **$ gift card, but the website states, "You need a support ticket." I created a support ticket, but it still would not let me redeem because it keeps stating, "You need to create a support ticket." How does that make any sense? Why can't I redeem despite already having a support ticket? What more do I need to do just to gain access to Paypal? When I try to ask for assistance, the support staff notified with this answer, "You must be active every day and complete new tasks." I have been using InstaGC from January **, ****, to February **, ****. That was over a month of me using InstaGC and yet I cannot redeem anything. To InstaGC, I am just trying to redeem in order to gain access to Paypal. I am trying to make money in order to pay off a debt. Is that so hard to ask? This is my simple request: I am trying to redeem for a **$ gift card in order to gain access to Paypal.