Expedia * Jan - (Itinerary * *************)**I am writing to complain about an issue wi...
GetHuman2615500's customer service issue with Ibis Hotels from March 2019
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The issue in GetHuman2615500's own words
To get my refund ... Expedia * Jan - (Itinerary * *************)**I am writing to complain about an issue with Hotels.**I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.**Here is what happened: I stayed at Ibis Rotherham from the - **th of January with my two children. I had the worst room ever. *The room was smelling. *The smell was coming from the toilet sink. *I had been told how Ibis was a good hotel but this was the worst room. *The carpet was filth even I couldn't let my one Yr old baby crawl around. *On our *nd of return to the hotel, the floor was not cleaned, the bedding had not been changed even though you could see the sheets that they had stains. *On this night I decided to raise a complaint and the staff decided to come to the room to find out.**The staff opened the door and she said straight away the smell is bad. She went on to say, we have not had visitors over the Christmas to use the rooms hence the sewage is coming through via the toilet sink. So she changed the room but still it was not pleasant at all. *With the rush of getting out, I even left my bathing cream.**The hygiene there is not up to standards either. The toilet was mucky, the urine on the toilet was visible. The walls in the bathroom were just filthy *The room we were was very cold. *. This happened on February **st, ******Refund me**Please reply back via this email address, as I would like to keep all my communications in one place.**Yours sincerely,**Ashleigh Mazheru**Ibis Rotherham*-------------------------------- *Here is the whole case history:**** *. Email from me to company. *From *****@***.com
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