Ibis Hotels Customer Service Issues

Stay at Ibis Brussels Airport hotel booked for August 26th to 29th was unpleasant. After a long coach journey, there were issues with service at the restaurant. The waiter was rude and disrespectful, using foul language and causing distress to my son and me. The hotel staff's behavior was unacceptable, leading to a confrontation. With no proper meal available, my health as a diabetic was at risk. The treatment continued over the following days, with unclean bedding and ongoing service issues. A refund for the poor experience is requested for our group of nine. If additional information is needed, please ask.

During my recent stay with my daughter, who was performing at the hippodrome, and had an important audition at the royal ballet school, we encountered a disappointing experience at the hotel. I paid £[redacted] for our stay which turned out to be the worst one we've had in a long while. The bed and pillow were uncomfortably hard, there was excessive noise from outside, I had to settle for a cold shower, and the heating was inconsistent, leaving us hot and cold at different times. The layout of the bathroom made it difficult to enter comfortably. This experience greatly impacted my daughter's night before her audition and left us both dissatisfied. I am requesting a refund as I do not plan on returning to this hotel after this disappointing stay that hindered my daughter's chances at her audition.

I attempted to reserve a room at the ibis Manchester City Centre for 10/6/[redacted] and tried to pay using PayPal. Despite being informed that the payment was declined and the transaction failed, I later discovered that I was charged. I hoped the charge would be reversed but it never was. Now, I have received a cancellation email referencing booking LVVLDNMM for a saver room, but I never successfully booked or stayed there. I am seeking a full refund of the total amount charged, $[redacted].40.

Hello, I am currently staying at the Ibis Patong Phuket hotel in Thailand. I am experiencing several difficulties with the hotel services. The front desk service is completely incompetent and unpleasant. I lost my Visa card during my stay in Thailand and contacted Visa services, who sent me an emergency card via DHL. Despite notifying the front desk beforehand about the urgent delivery, they failed to inform me when the courier arrived, causing me to miss the delivery. I expressed the urgency and provided all necessary information, but the communication barrier and lack of attentiveness led to a disappointing experience. I am in a challenging situation without money or a card, having to rely on the hotel for assistance. Despite receiving some help and explanations from the director, the overall service has been unsatisfactory and has tarnished my stay. As a loyal Accor hotel customer, I am disappointed by the poor service at this Ibis Patong hotel compared to other Accor properties. I felt compelled to share my experience to alert other French-speaking guests expecting a similar quality of service as in France.

I recently stayed at Ibis Styles Dubai Jumeira and initially had a positive experience booking through vio.com. However, when I tried to extend my stay one more night, I encountered issues with the receptionist. Despite my request for the same room, the receptionist inappropriately assumed it was a financial matter, which left me feeling frustrated. The situation escalated when the manager, Hafiz, intervened without hearing my side of the story and abruptly declined my extension, making me feel unwelcome. This encounter tarnished my overall impression of the hotel, despite having stayed at Ibis hotels in various countries without similar problems. It was an unpleasant experience that I hope can be addressed by the management in the future. Best regards, Dr. M. Shalaby

Dear Sir or Madam, Good morning! My name is Wei Zong, and I made a hotel reservation at "Ibis Paris Porte de Montreuil" in Paris through Ctrip with order number [redacted]1. Regrettably, I mistakenly selected the wrong dates without being aware of the policy. I sincerely apologize for any inconvenience caused and kindly request either a cancellation or a date revision. The financial loss incurred due to my error is substantial, amounting to the total value of the booking. I completed the booking on February 17th at 16:11 pm Chinese time and immediately realized my mistake, contacting your team to cancel the reservation within just 3 minutes, at 16:14 pm. Despite my efforts and subsequent emails seeking assistance, I have not received a response or resolution. While I am willing to accept some penalties, I seek a prompt solution to this issue. The original booking was intended for April 20th to May 10th, whereas our actual schedule only requires accommodation from April 23rd to April 29th. As this booking is for a business trip on behalf of my company, I funded the reservation with my personal card, assuming full responsibility for the financial consequences amounting to approximately RMB40000. I kindly ask for your assistance in resolving this matter promptly. Your help would be greatly appreciated, as we have recurrent business trips to Paris with more colleagues and would wish to continue staying at your hotel for future visits. Thank you for your attention to this request. Wei Zong

Subject: Inquiry About Hotel Ibis Singapore Clarke Quay Hello, I would appreciate it if someone could verify our reservation for 2 nights under the name of Amsden at Hotel Ibis Singapore Clarke Quay. We are scheduled to arrive on the 22nd of March, [redacted], at 07:00. While we understand that our room might not be ready at this early hour, we would like to inquire if it's possible to store our luggage upon arrival. Could you also confirm if there is a meet and greet service available from the airport? Our accommodation has been handled through Booking.com, and the confirmation number provided by them is [redacted]. Lastly, I kindly request the complete address of your hotel, Ibis Singapore Clarke Quay. Thank you in advance for your assistance. Best regards, Ann A.

Hello, I have been attempting to reach you by phone multiple times with no success. As a Ukrainian family residing in the UK, we recently visited Scotland and stayed at your hotel from December 26th to 27th. Although we initially booked 3 rooms for 7 adults and 2 children on the same day, the transaction did not process from my account. Upon arrival, the receptionist informed us that we had unintentionally booked 3 rooms twice due to possible internet issues. We clarified that we only needed 3 rooms and were then asked to pay £[redacted] for them. Upon returning home, we discovered that £[redacted] was charged to my card. This resulted in us paying twice for the same 3 rooms. Despite reaching out to the hotel via email for assistance, we were directed to contact Ibis by phone. Unfortunately, our repeated attempts to reach them by phone have been unsuccessful. We kindly request your help in refunding the duplicate payment. Payment details: (A. Vertinskaja £[redacted], I. Tymechko £[redacted]) Thank you. Best regards, Ivan

Hello, I've attempted to reach out to you several times by phone without success. My family from Ukraine is currently residing in the UK, and we recently visited Scotland for the first time, staying at your hotel from the 26th to the 27th of December. On the same day, we reserved 3 rooms for 7 adults and 2 children, but the transaction did not go through from my account. Upon arrival, the receptionist informed us that we had inadvertently booked 3 rooms twice due to an internet issue. We only required 3 rooms but were asked to pay £[redacted] for them. Upon returning home, we discovered that £[redacted] had been charged to my card, resulting in a double payment for the 3 rooms. Despite contacting the hotel via email, they directed us to contact Ibis by phone for assistance. Unfortunately, our calls have gone unanswered. We kindly ask for your help in refunding the duplicate payment made. Warm regards, Ivan

I reserved two rooms for June [redacted]. After booking and making the payment, I realized I made an error with the dates. I mistakenly input the booking date instead of the intended date, incurring a cost of £[redacted]. Despite my request, they refused to modify the dates. When I contacted IBIS, they directed me to Expedia for assistance. Following my communication with Expedia, I received an email stating that there would be no refund as IBIS adheres strictly to their cancellation policy. I simply wanted to change the dates, not cancel. Unfortunately, they are unwilling to accommodate my request. I am seeking advice on how to potentially receive a partial refund.

During our stay at the Luxembourg airport location on April 26th and 27th, we occupied room [redacted]. Upon returning home to Phoenix, Arizona on April 29th, I discovered that $[redacted].00 USD and $70.00 in euros were missing from our carry-on luggage. I distinctly remember having the money when we checked into the hotel. I usually keep a small amount of cash and a credit card with me, leaving the remainder in the room. I only carry on my luggage and keep it with me at all times. I thoroughly searched for the missing money after unpacking at home to no avail. I would appreciate it if you could address this issue, although I understand if there are limitations to what can be done. I felt compelled to bring this to your attention in case similar incidents have occurred. Your response, regardless of the outcome, would be greatly appreciated to assure me that this matter is being taken seriously. Regards, Karen Kovach

I recently received a Department Recovery Plus notice in the mail claiming I owe £[redacted] for parking at IBIS Budget at Manchester Airport on April 20, [redacted]. I paid the £25 fee by debit card on arrival and have evidence of the transaction. Department Recovery Plus was unhelpful when I called. The issue arose as they sent the notification to my old address listed on my vehicle log book, but I have since updated it. They are demanding payment within 7 days or threaten court action. The document is dated July 11, [redacted], and includes reference number [redacted]9 and parking charge notice TC[redacted]3. I cannot locate an email for IBIS Budget Manchester Airport and have been unsuccessful in reaching them by phone.

I would like to share my experience with my recent stay at the Ibis budget hotel in Geneva during the WHO meeting from June 18 to June 20. Initially, I had booked my stay from June 17 to June 21, but due to a flight change, I arrived on June 16 and had to adjust my reservation. I tried to communicate with the hotel through booking.com's contact service as I could not reach them directly. I requested to change my staying date without extra charge, which was confirmed via email on June 18. However, on June 29, the hotel charged me 193CHF as a cancellation fee, even though they had confirmed the date change earlier. I have tried contacting both the hotel and booking.com without any resolution. I am disappointed with the situation and hope for a refund.

Dear Forum Members, I need to share my disappointing experience with the Ibis Budget Hotel in Geneva. As a Mongolian citizen attending a WHO meeting from June 18th to 20th, I selected this hotel due to its proximity recommended by WHO. I had initially booked my stay from June 17th to 21st through booking.com. However, my flight was rescheduled to arrive in Geneva on June 16th, prompting me to request a change in check-in dates. Despite confirming with the hotel via email through booking.com, as I couldn't reach them directly by phone, they charged me 193CHF on June 29th, citing it as a cancellation fee. Despite multiple attempts to resolve this with the hotel and booking.com, I have yet to receive a satisfactory response. I remain hopeful for a refund in this frustrating situation.

Yesterday, I made a booking at IBIS BUDGET STRASBOURG CENTER Gare, but I intended to book IBIS BUDGET STRASBOURG CENTER REPUBLIQUE. I already paid for my 6-day stay at the wrong hotel without a mechanical key. I need a place for 2 days due to Shabbat. I am now stranded without a key; I can't cancel the wrong reservation. Please help me cancel it so I can book the correct hotel. This vacation is becoming a nightmare. I'm a regular customer, Natalie Guet.

I stayed at the IBIS Sabaneta MedeColombia hotel looking to get some sleep, but it was impossible. I have experienced similar issues at other hotels. I believe that criminals are extorting me and paying hotel employees to disturb me. It seems they have trained staff in the hospitality industry to torment me at night. I have no legal issues. I want the hotel to address the noise issues that kept me up all night, such as constant chair and bed dragging. The front desk gave me a specially prepared room, but the disturbances continued. I paid for a peaceful night's sleep and feel cheated. My lawyer and I feel deceived by the Marriott hotel as well due to the disturbances. I demand a refund and compensation or will consider legal action. If my concerns are not addressed, I will share my experience online to inform other potential guests. I will not return to IBIS unless this matter is resolved satisfactorily. I will not hesitate to involve the authorities and media if needed. Bogota contact number: [redacted]. Initials: J.A.C.

During our stay at the ibis Munich North from September 15 to September 18, [redacted], we encountered a significant issue. Despite the unusually warm weather, the hotel’s air conditioning was not operational and was set to heat instead. With no airflow in our room due to the windows being open and facing a noisy street, our comfort was greatly compromised. We are requesting compensation for the lack of the advertised air conditioning in our room, which we specifically paid for. Additionally, we had also paid for breakfast for two guests each day and parking during our stay.

On January 19, [redacted], at 12 o'clock, I checked into the Ibis Hotel in Yaroslavl. Around 5 o'clock, the fire alarm went off. The announcement stated there was a fire in the hotel and everyone needed to evacuate immediately. When I went down to the first floor, I was told with a smile that it was just a drill. I asked why I wasn't informed about this during check-in, and they mentioned there was a notice about a practice alarm at the reception. While there might have been a notice, it was obscured by promotional leaflets and written in very small letters, making it impossible for me to read, even with my glasses. Additionally, the elevators were still in operation, and the phone in my room wasn't working. I went downstairs because I felt unwell. They brought me a blood pressure monitor, and I measured my blood pressure in the presence of the general manager. The monitor showed [redacted]/91. I had chest pain. I had a great stay at the Ibis Hotel.