My name is Bianka Ewert. I tried to E file my taxes with H&R Block. They said my return...

GetHuman-biankae's customer service issue with IRS from March 2019

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If you are having issues with filing your taxes, forms or any other part of the IRS you can check the solutions guide on the IRS website here https://www.irs.gov/businesses/small-businesses-self-employed/post-filing-issues. If the solutions are not there and you need to call the IRS then call 800-829-1040 press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-biankae's own words
My name is Bianka Ewert. I tried to E file my taxes with H&R Block. They said my return was rejected. The issue is that the dependants I claimed have already been claimed by someone else. The dependants are my * grandchildren which have been living with me since mid April of ***** I have legal gaurdianship of them and was granted permanent custody of them by the courts. I have all the legal court documents. The parents filed taxes early and already received their refund. They had no right claiming the children on their return. The children have been living with me and I have been supporting them financially since mid April ****. The parents were deemed unfit and lost custody of them. I need to know what to do about the situation and how my tax return can be resolved and accepted.
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IRS

Customer service issue
Reported by GetHuman-biankae
Mar 13th, 2019 - 5 mons ago
I have an issue with IRS too
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GetHuman-biankae started working on this issue
Mar 13th 6:08pm