On September **th, Ms. Linn LeBlanc reserved me * rooms and completed the credit card a...

GetHuman-kvktwy's customer service issue with Hyatt Hotels and Resorts from September 2018

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The issue in GetHuman-kvktwy's own words
On September **th, Ms. Linn LeBlanc reserved me * rooms and completed the credit card authorization form for the rooms. I received * online request for both rooms and checked in for one only and upon checking into the hotel the receptionist informed me of such. The receptionist then stated no problem that she would check me into the other room and the appropriate credit card would be charged not mine which was only for a hold. Upon checking out I spoke with Manager Bryan Vargas Ramirez who stated he would get it cleared, well it hasn't and both Ms. LeBlanc and I both have been charged. I need this corrected immediately, also if the receptionist are not familiar with their duties then they should not be assisting customers and making these mistakes that I now have to keep wasting time repeatedly trying to get corrected since neither the manager nor receptionist provided good customer service.*My name is Edgardo Burgos my stay was on September **th at the Orlando International Airport Hyatt Regency

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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman-kvktwy
Sep 14th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 48 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-kvktwy started working on this issue
Sep 14th, 2018 1:13pm
GetHuman-kvktwy indicated the issue is not fixed yet.
Sep 15th, 2018 3:04pm
GetHuman-kvktwy indicated the issue is not fixed yet.
Sep 15th, 2018 3:05pm