I’ve had my HNS for a while now and it hasn’t worked right since I had it installed. I...

GetHuman2462828's customer service issue with Hughesnet from March 2019

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The issue in GetHuman2462828's own words
I’ve had my HNS for a while now and it hasn’t worked right since I had it installed. I have called customer support several times and spoke with them, still the issue has not been resolved. The weather has to be perfect for me to watch a movie on Netflix and it still buffers two or three times during the movie. When I use my phone at home on WI-FI it doesn’t work very well either. I don’t mind paying for something that works but it needs to work like I was told it would work. Don’t call me and put me on the phone with customer support send a tech to my house on a Saturday not through the week so I have to miss work. I don’t need someone asking me stupid questions about well does it work on your phones how many phones are on HNS at a time, I am not dumb it doesn’t work like it should. If you can send a tech and get issue resolved great if not I would like to know when my contract is up so I can break ties with HNS I have always been told but others it works great not for me please resolve my problem Do that I can continue to be your customer.
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Hughesnet

Customer service issue
Reported by GetHuman2462828
Mar 12th, 2019 - 5 mons ago
I have an issue with Hughesnet too
Not resolved
Seen by 17 customers so far
Similar issue to 1180 others
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Timeline
GetHuman2462828 started working on this issue
Mar 12th 5:37pm