Not only do I understand the frustration but have been experiencing it for * months End...

GetHuman-jemmottp's customer service issue with Hughesnet from November 2018

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Help with my Hughesnet issue
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The issue in GetHuman-jemmottp's own words
Not only do I understand the frustration but have been experiencing it for * months Endless phone calls with *-* hours on with people who only use your data running the same insane speed tests they do each and every time. Now they are trying to bill a card I used for original install and saying thats how they do it. I gave no authorization for this and am now being told that to send a paper bill it is an additional *.** per month. I have not had decent internet in this entire three months and all I get is phone calls asking how the service is and if you are not happy they never follow up. The option is to demand to be let out of their ridiculous contract with no penalty. I fully intend to hit social media with every lie they have told and the lies and omissions of their sales teams and also with the regulatory agencies who oversee companies that cheat and lie to seniors and everyone else
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Customer service issue
Reported by GetHuman-jemmottp
Nov 25th, 2018 - 3 mons ago
I have an issue with Hughesnet too
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Seen by 2 customers so far
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GetHuman-jemmottp started working on this issue
Nov 25th, 2018 9:03pm