We are very upset with your service provided since installation**)My zip-code should be...

GetHuman1336930's customer service issue with Hughesnet from October 2018

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The issue in GetHuman1336930's own words
We are very upset with your service provided since installation**)My zip-code should be for the area I live in My zip-code should be for the area I live in not Michigan as stated by service provider * Live in Elmira, NY. ****** *)Continually having to sign in every time I want accesses**)Buffering of receiving continual network error messages or requesting to set up network over and over again**)the picture quality on any of my streaming devices except my Smartphone are very poor**)Latency was too high should be around ***)internet service location continually changes and this is why I am having all these issues**)stable IP address to operate streaming issues**)spoke to your company on October *, *****in a chat to Sasha the number she gave me was ********** and she informed me I was only receiving ** GB of data and when that was reached everything would be slow until the next cycle started, so we even pushed that up too **GB but still not right having slow internet not what was requested at by us or we were not informed at the time of agreement setup**This is a continual mess and unusable asset for internet and streaming purpose at what your company new when the service was purchased and we are not satisfied at all getting upset as no changes take place and shutting down booth services that the companies know how to run, I am going to freeze your payments until these is are addressed to my satisfaction . I am addressing all the current issue that need resolving before I will consider staying with your service. I can be contacted by phone ********** or email *****@***.com, I will waiting for a adequate response to these issues stated above. Phone **********

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Customer service issue
Reported by GetHuman1336930
Oct 13th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 640 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
Phone number on account


GetHuman1336930 started working on this issue
Oct 13th, 2018 5:51am