Not fixed, no one contacted me that I know of. As I said my phone doesn’t ring here but I don’t see any msgs.

GetHuman-buckrios's customer service issue with Hughesnet from August 2018

Help with my Hughesnet issue
The issue in GetHuman-buckrios's own words
Have a clear picture all the time or even half the time.*Be able to use cell phone & tv at the same time, or computer & tv, or ph&comp or even just computer alone without buffering every ** seconds. Can’t “cast” from phone to tv. Ever. ... I had to get used to fuzzy picture on my tv since I moved here over a year ago. Constant buffering is normal. Other TVs ok but I use ONLY roku so I can mostly just HEAR tv - not really Watch tv. At $*** a month now...it’s beyond maddening.*Then fri, sat, & part of last Sunday - I oddly had a perfectly clear picture!!! I cried with joy!*Then I cried with sadness when it went back to normal fuzzy & buffering Sunday. What a heart breaking tease.*I want it back - esp now that I’ve seen it w my own eyes!!*Those two & a half days of perfection came out of nowhere- no changes of Anything technical here on my part to cause it. So....ok hughesnet- do what ya gotta do to fix this please.*Maybe another dish adjustment? Idk- but now that I’ve seen a perfect picture- I mean - I could even use my phone at same time & everything! I can NEVER do that here!!! It’s ALWAYs one or the other- never both.*That perfect picture is driving me insane.*I want it back forever!!*I pay so much - I deserve it every day- not two days out of *** days. I’m not tech savvy at all- don’t see how live chat will help. Can we just get someone out here soon? *** A. Johns Rd Smithville tx *****. My phone won’t even ring out here usually - but to txt it’s (***)****-**** judy buck. thnx
Frustrating w poor phone service, so complicated to explain & trade info when my phone doesn’t even ring. Pls leave me a msg!? I have to shut phone off to sort of be able to watch my tv anyway.*At this moment- I’m using my phone AND the tv is running (I never do this) and the picture isn’t bad on tight close-ups if they don’t move at all. This is an actual slight improvement! Did u already do something?? It will pixel-out & go fuzzy when there’s movement- walking, crowds, traffic, water...
It feels like I’m just asking the impossible. *A clear picture night & day & wknds too on my tv with Roku. To be able to stream & cast w*o buffering (loading) every **-** seconds. To be able to use more than one device at a time!!!? For people at my house to be able to make or receive a call. And why does the price keep going up while my service is worse every month??
Been here over a year. Thought price would stay the same & quality of internet might improve.*Got it quite oppositely wrong apparently.
Yes I’ve looked desperately for another internet provider!! No luck yet - I’m in a bad way here. Bad location I guess. I have a $*** web booster and a $** booster - I sadly believe they DO help some.*Issue is definitely NOT fixed, sorry.*Thank you. I’m always home- can we get someone out here sometime after payday for me?, wed aug **?
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Hughesnet

My bedroom tv with Roku
Customer service issue
Reported by GetHuman-buckrios
Aug 17th, 2018 - a yr ago
I have an issue with Hughesnet too
Fixed
GetHuman-buckrios shared how to fix
Seen by 18 customers so far
Similar issue to 467 others
0 customers following this
Items needed
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Last 4 of SSN
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Timeline
GetHuman-buckrios started working on this issue
Aug 17th, 2018 6:45pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 17th, 2018 7:46pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 17th, 2018 8:12pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 17th, 2018 9:10pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 18th, 2018 8:34pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 19th, 2018 3:40pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 20th, 2018 10:28pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 4:31pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 4:33pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 5:07pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 5:08pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 5:09pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 5:10pm
GetHuman-buckrios indicated the issue is not fixed yet.
Aug 21st, 2018 6:50pm
GetHuman-buckrios confirmed the issue is fixed. Hooray!
Aug 21st, 2018 11:25pm