I took out bankruptcy and hughesnet sent me a letter saying they had put my account on...

GetHuman-sdtownse's customer service issue with Hughesnet from June 2018

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The issue in GetHuman-sdtownse's own words
I took out bankruptcy and hughesnet sent me a letter saying they had put my account on temporary suspension and if I wanted it turned back on at the same terms and conditions to call ***-***-**** in ** days. I called today twice which is * days after they sent the letter and cannot get any help. The first time the guy said the system was down could I call back in a few hours, gave me a case number of *********. The second time the guy didn't know what a case number was for, and kept asking me if the other person told me why the system was down. I finally told him I didn't care why I just wanted my internet back up. He put me on hold for ** min. and kept coming back every * to ** min. to ask me to hold, the account processing people were not answering. I finally hung up. Tried on your website to get help, there is none. Surfed the web and found this site, hope you can help. My account is DSS********. I still want auto withdrawal from my bank which you have the card number for it has not changed. I don't know why you suspended my service in the first place, I didn't go bankrupt on you. Please restore ASAP Sheila Townsend, **** NE **st St., Topeka, KS *****

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Hughesnet

Customer service issue
Reported by GetHuman-sdtownse
Jun 27th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 313 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
Phone number on account

Timeline

GetHuman-sdtownse started working on this issue
Jun 27th, 2018 8:52pm
GetHuman-sdtownse indicated the issue is not fixed yet.
Jun 28th, 2018 4:41pm