Been Hughesnet customers for over * years. Started with ** GB. Upgraded to Gen* Dec...
GetHuman763009's customer service issue with Hughesnet from June 2018
Help with my Hughesnet issue
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The issue in GetHuman763009's own words
I am simply wanting to watch TV and enjoy a few movies a month and use the basic email, facebook and play one game on the internet without having to watch my meter daily hoping nothing is eating up my data. I downloaded Wireglass as recommended but don't understand what it is all about it*how to read it. I am a senior citizen, with health issues that keep me home alot. I love my laptop and enjoy various programs on my tv. These data caps especially since I was upgraded to Gen* and ** GB in late Dec.***early Jan. ****, have caused me grief!!!and stress! It is so costly and make these simple things I have always done, seem rationed and I can't enjoy it for worrying about the expense and every time I get more data, it seems it goes faster!?!?!?!? ... Been Hughesnet customers for over * years. Started with ** GB. Upgraded to Gen* Dec-Jan. **** and upped to ** GB. At first I was watching movies and used all data in less than two weeks. I truly didn't understand how data caps work. Since then I have tried diligently to watch my usage with the meter. Last period, my meter showed it went down * gb overnight!!!!! I was not up all night watching movies. I am ** and husband ** never gets on the computer. I do FB, email, play online bingo game and have done all of this even with ** gb. ** gb worked fairly well and I wish I had never upgraded to Gen* and ** gigs. It has been a constant hassle to try to keep my gb on a level descending order. I got a call from Emily in Arizona last week because I had given a low score on a review. I explained my displeasure and frustration over data caps. This was our first time with satellite internet and caps. She was shocked realizing that we don't have anyone but me who uses the computer daily. I have been given $** for * months before since I wasn't given a discount for pairing Hughestnet and Dishnetwork. When I upgraded to ** gb the technician said I*could get it for the same price I was paying for **. That wasn't the case. My first bill went from $** to $** due to pro-rating. The next one was going to be $**. I called and you gave me several months at the $**. NOW, I am told I had been getting a $** a month discount and it just ended and my bill effective June ** will be $**.**?!?! I am so tired of this stress and not being able to enjoy my computer or my TV to watch a few movies. Just doing my normal things uses all the data before the end of the month these last two periods. Two periods back in Feb. -March **** I had apx * gb left one month and ** left the next month so what the heck happened? The young lady who called me to try to find out why I gave the low rating was surprised over my usage and said it was opposite what people usually say and she couldn't understand how I used ** gb sometimes and had nearly *** left one month. Can you please help me? Something is not right. She turned off "video data saver?" and Dish had told me to how to turn off or on? something in settings to help and it turns itself back on!?!?!? I need to go back to Gen * and ** gb. Maybe this would work and wouldn't cause me the headaches Gen* has with its faster streaming. AND it would be more affordable. I need to hear from someone. Thank you so much for your attention to this concern.
We had our internet service in with our local telephone bill for about $** a month. We had either direct TV or Dish network. We did not have satellite internet previously. This has been expensive and limiting. I only have ** more GB to go to have the max and I believe even that would go fast and be an issue!
In and ideal world, I would like NO DATA CAPS! OR if I must have them, for it to not be so expensive. I want to enjoy tv and my computer like I use to because my laptop*desk top are my newspapers and information*contacts with friends and family.
Been a customer since March ****.
I have spoke to a rep every month since January ****. I almost dropped back to ** GB about two weeks ago. I am not sure they were going to allow me to go back to Gen*. I know my problems became intensified when I upgraded to Gen * and ** GB.
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