At *** pm on ********** I booked a hotel ..Aloft..Plano and was charged **.**$. I calle...

GetHuman1664612's customer service issue with Hotwire from November 2018

2 views
 | 
850 similar
 | 
0 following
Help with my Hotwire issue
Next: our robot will wait on hold for GetHuman1664612 to get a Hotwire rep on the line!
Always use the GetHuman Phone tocall Hotwire. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1664612's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1664612 may need:
Name, Itinerary number, Phone number, Email address, and Billing address
The issue in GetHuman1664612's own words
At *** pm on ********** I booked a hotel ..Aloft..Plano and was charged **.**$. I calledAloft and was given wrong directions multiple times..was told the Aloft plano location was at ** and Legacy..(the only one)..never found it an they wouldn't answer the phone..when they did I was sent into Dallas wrong hotel again. Finally at *.** am I discovered there was an Aloft on North Dallas toll road and Legacy.my friend and driver burned a tank of gas and suffered a seizure in the process.i was worn out before I got there. Staff were rude..and uninformative. On top of that I was charged an additional **.** plus ** dollars deposit after paying for it already through hotwire. **.** from my card that Aloft charged me which resulted in me being unable to pay for a room I booked last night and my time incurred tracking it down.i expect all expenses relating to my Aloft stay plus over charges put back on my card immediately. In addition I expect hotwire to furnish me a room of my choice or one hotwire recommends at no cost to me due to this nightmare of a experience. It ruined a reunion with my girlfriend I was suppose to meet at Aloft..cause my friends seizure and I was forced to stay at a friend last night due to Aloft over charging me..
GetHuman1664612 did not yet indicate what Hotwire should do to make this right.
I have an issue with Hotwire too
How GetHuman1664612 fixed the problem
We are waiting for GetHuman1664612 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotwire's attention and get better help faster. Tap below to get started.
Having Hotwire issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1664612 fixes it.
This email address isn't valid

Hotwire

Customer service issue
Reported by GetHuman1664612
Nov 30th, 2018 - 6 mons ago
I have an issue with Hotwire too
Not resolved
Seen by 2 customers so far
Similar issue to 850 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1664612 started working on this issue
Nov 30th, 2018 11:45pm