At *** pm on ********** I booked a hotel ..Aloft..Plano and was charged **.**$. I calle...

GetHuman1664612's customer service issue with Hotwire from November 2018

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The issue in GetHuman1664612's own words
At *** pm on ********** I booked a hotel ..Aloft..Plano and was charged **.**$. I calledAloft and was given wrong directions multiple times..was told the Aloft plano location was at ** and Legacy..(the only one)..never found it an they wouldn't answer the phone..when they did I was sent into Dallas wrong hotel again. Finally at *.** am I discovered there was an Aloft on North Dallas toll road and friend and driver burned a tank of gas and suffered a seizure in the process.i was worn out before I got there. Staff were rude..and uninformative. On top of that I was charged an additional **.** plus ** dollars deposit after paying for it already through hotwire. **.** from my card that Aloft charged me which resulted in me being unable to pay for a room I booked last night and my time incurred tracking it down.i expect all expenses relating to my Aloft stay plus over charges put back on my card immediately. In addition I expect hotwire to furnish me a room of my choice or one hotwire recommends at no cost to me due to this nightmare of a experience. It ruined a reunion with my girlfriend I was suppose to meet at Aloft..cause my friends seizure and I was forced to stay at a friend last night due to Aloft over charging me..
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Customer service issue
Reported by GetHuman1664612
Nov 30th, 2018 - 6 mons ago
I have an issue with Hotwire too
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Seen by 2 customers so far
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GetHuman1664612 started working on this issue
Nov 30th, 2018 11:45pm