I purchased an integrated fridge with freezer box with reversible door from AO.com. Hav...

GetHuman833201's customer service issue with Hotpoint from June 2018

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The issue in GetHuman833201's own words
I purchased an integrated fridge with freezer box with reversible door from AO.com. Having reversed the door but not the door of the freezer box I can no longer use the freezer compartment as the door cannot be opened without removing door shelves. In other words, the product is no longer fit for purpose. Ao.com have informed me that Hotpoint says the freezer door is not reversible. Who designs an integrated product with a reversible door but an unreversible inner door that renders the product unusable? Who are your product designers? *Please advise.
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Hotpoint

Customer service issue
Reported by GetHuman833201
Jun 29th, 2018 - a yr ago
I have an issue with Hotpoint too
Not resolved
Seen by 1 customer so far
Similar issue to 19 others
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Timeline
GetHuman833201 started working on this issue
Jun 29th, 2018 4:23pm