Part of our firewall configuration process involves checking the SSL you have installed...

GetHuman-zsazsasl's customer service issue with HostGator.com from August 2018

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The issue in GetHuman-zsazsasl's own words
Part of our firewall configuration process involves checking the SSL you have installed to your server for your site. One of these checks involves seeing the SSL certificate have the domain name, zsazsaslipper.com, and another checks for www.zsazsaslipper.com. **We currently do not see the SSL for your site, zsazsaslipper.com, having the www.zsazsaslipper.com Subject Alternate Name, or SAN, on the certificate itself. To proceed with configuring your site's TrueShield Firewall, we will need this www. prefixed domain name added as a SAN to the SSL. **Please call our Support team to review this and give you advice to get your host to reinstall your site's SSL with this www. prefixed SAN to the SSL. Once this is complete, we can finish the TrueShield Firewall configuration and installation process. Thank you. *If you have any questions, please contact us at ***.***.**** or email *****@***.com.**Thank you,*The SiteLock Support Team
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HostGator.com

Customer service issue
Reported by GetHuman-zsazsasl
Aug 14th, 2018 - a yr ago
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GetHuman-zsazsasl started working on this issue
Aug 14th, 2018 8:12pm
GetHuman-zsazsasl indicated the issue is not fixed yet.
Aug 16th, 2018 2:27am
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Aug 16th, 2018 11:25am
GetHuman-zsazsasl indicated the issue is not fixed yet.
Aug 18th, 2018 12:58pm