Had trip to Alaska booked and bought the insurance your website peddles back in January...

GetHuman-txspur's customer service issue with HomeAway.com from July 2020

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The issue in GetHuman-txspur's own words
Had trip to Alaska booked and bought the insurance your website peddles back in January. The trip was for June. But along comes covid and we work in healthcare and had to cancel our vacation in April due to all staff were not allowed to travel outside of region indefinitely. Well told property owner we had to cancel. No offer of refund So filed it with CSA The insurance your website peddles on April *st and after multiple emails through their site I got a denial of payment first week of July This is **** service!! I’m the little guy and I’m sure you care less but my family will no longer use your service and will berate your company to anyone who ask. It is impossible to get through to your company by phone as it was to CSA. NEVER AGAIN WILL WE USE YOUR SERVICE

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HomeAway.com

Customer service issue
Reported by GetHuman-txspur
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 534 others
0 customers following this
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Name on the account
Billing address
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Timeline

GetHuman-txspur started working on this issue
Jul 14th 3:53pm

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