Hi:*We are long-time HA*VRBO customers, and have a general question.**Whenever we call...

GetHuman2200513's customer service issue with HomeAway.com from February 2019

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The issue in GetHuman2200513's own words
Hi:*We are long-time HA*VRBO customers, and have a general question.**Whenever we call CS, we have * kinds of experiences: ***) We get a domestic, US call center, where the reps are fast, culturally attuned, and get efficiently to the heart of an issue.**) We get an offshore call center, where the reps speak broken English, are reading from a script, and who take forever to understand and deal with even the simplest of data points, and where it can take up to **-** minutes to get to the heart of an issue.**Increasingly, we find outselves in situation *). This is unacceptable, and if it continues, you'll lose us as customers.**Is there a way to reach a domestic call center?**Thankyou,**William Bernstein*wb@efficientfrontier (our account is listed under my wife's email, *****@***.com)

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HomeAway.com

Customer service issue
Reported by GetHuman2200513
Feb 13th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 984 others
0 customers following this

Timeline

GetHuman2200513 started working on this issue
Feb 13th, 2019 6:14pm

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