After a booking at Oct **,*****Invoice USHA **C***********Order N TFDZOVW*Reservation I...
GetHuman-aerle's customer service issue with HomeAway.com from November 2018
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The issue in GetHuman-aerle's own words
After a booking at Oct **,*****Invoice USHA **C***********Order N TFDZOVW*Reservation ID HA-*D*N***F*****Property ID ********I made a payment through HomeAway the amount of ****.**USD*In the invoice *****GBP **** GBP for HomeAway fee*Now I received the owner’s notification asking for *** USD for local taxes and that it should be paid to his personal account or his management company. I answered that if I have to do some extra payment I only had contact with the HomeAway. The owner told me not to mix HomeAway with his management Co. I have a copy of all emails sent by the owner.*My question is: Is that the way?*I did or didn’t made the taxes payments in my inicial payment?*The total of my payment was ****.** USD much more than the daily cost of the villa ( was *** average daily)*Is the owner trying to trick me?*Should I do a payment to the unknown Company which I did not have any previous contact and which I do not have confidence?*With all due respect I wait for your answer *Aerle Batista
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